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What type of testing is characterized by an unplanned approach where the tester's understanding and insight are the most important factors?
Ad hoc testing is characterized by an unplanned, informal approach where testers rely on their knowledge and intuition to explore the software and identify potential issues.
Key characteristics of ad hoc testing:
No predefined test cases: Testers don't follow specific scripts or steps.
Exploratory in nature: Testers freely explore the software, trying different actions and inputs.
Relies on tester experience: The effectiveness of ad hoc testing depends on the tester's understanding of the software and their ability to identify potential problem areas.
Why not the other options?
A . Usability testing: Focuses on user experience and follows a structured approach.
B . Performance testing: Evaluates system performance under different conditions (e.g., load, stress).
D . Load testing: A type of performance testing that simulates heavy user load.
What are included in the domains of technical architecture in ServiceNow?
Choose 3 answers
The domains of technical architecture in ServiceNow encompass the key areas that ensure the platform's stability, security, and scalability. These include:
B . Security Management: This domain focuses on securing the ServiceNow instance, including access control, authentication, data encryption, and vulnerability management.
C . Environment Management: This domain deals with the management of the ServiceNow instances, including instance strategy, upgrades, patching, and performance monitoring.
D . Data Management: This domain covers aspects of data governance, data quality, data integration, and data security within the ServiceNow platform.
Why not the other options?
A . Risk Management: While important, risk management is a broader organizational concern that extends beyond technical architecture.
E . App Dev Management: Application development management is a specific area within the broader technical architecture, focusing on the development and deployment of applications on the platform.
What are valid methods for bulk data export from ServiceNow?
Choose 3 answers
ServiceNow provides several methods for exporting bulk data:
A . Using an external ODBC connector to query tables: ODBC (Open Database Connectivity) allows external applications to connect to the ServiceNow database and extract data using SQL queries. This is a powerful method for extracting specific data sets.
D . Utilizing export sets with MID Server scheduling: Export sets define the data to be exported. The MID Server acts as an intermediary between ServiceNow and external systems, enabling scheduled data exports to files or other destinations.
E . Extracting data using HTTP-based web services: ServiceNow provides REST APIs that allow you to programmatically extract data from the platform. This is a flexible method for integrating with other systems and automating data extraction.
Why not the other options?
B . Using SMS push notifications for data extraction: SMS notifications are not suitable for bulk data extraction.
C . Using printed reports for data extraction: Printed reports are not designed for efficient data extraction. They are intended for human-readable output.
Under technical governance policies, what does environmental management in ServiceNow primarily define?
In the context of ServiceNow technical governance, environmental management primarily focuses on defining the instance structure. This includes:
Instance Segmentation: Determining how many instances are needed (e.g., separate instances for development, test, and production) and how they relate to each other.
Instance Upgrades: Establishing policies and procedures for managing instance upgrades, including scheduling, testing, and communication.
Instance Maintenance: Defining guidelines for ongoing maintenance activities, such as patching, backups, and performance monitoring.
Why not the other options?
B . Data ownership: Data ownership is typically addressed within data governance policies, not specifically environmental management.
C . User access policies: User access policies are part of security governance and are handled through roles, permissions, and access control lists.
D . Application customization: Application customization is governed by development and configuration standards, not directly by environmental management.
What is the primary purpose of the Test Management 2.0 application in ServiceNow?
The primary purpose of Test Management 2.0 is to streamline manual testing processes. It provides a structured framework for:
Planning and Designing Tests: Creating test plans, test cases, and test suites.
Executing Tests: Tracking test execution and recording results.
Managing Defects: Logging and tracking defects found during testing.
Reporting: Generating reports on test coverage, progress, and results.
Why not the other options?
B . To generate test cases automatically: While Test Management 2.0 can help with test case design, it doesn't automatically generate them.
C . To automate software testing processes: This is the role of the Automated Testing Framework (ATF). Test Management 2.0 can be used alongside ATF to manage automated tests.
D . To replace human testers with AI: While AI can assist with testing, Test Management 2.0 is primarily designed to support human testers, not replace them.
