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Under technical governance policies, what does environmental management in ServiceNow primarily define?
In the context of ServiceNow technical governance, environmental management primarily focuses on defining the instance structure. This includes:
Instance Segmentation: Determining how many instances are needed (e.g., separate instances for development, test, and production) and how they relate to each other.
Instance Upgrades: Establishing policies and procedures for managing instance upgrades, including scheduling, testing, and communication.
Instance Maintenance: Defining guidelines for ongoing maintenance activities, such as patching, backups, and performance monitoring.
Why not the other options?
B . Data ownership: Data ownership is typically addressed within data governance policies, not specifically environmental management.
C . User access policies: User access policies are part of security governance and are handled through roles, permissions, and access control lists.
D . Application customization: Application customization is governed by development and configuration standards, not directly by environmental management.
What are common group types used in ServiceNow for managing foundational data?
Choose 3 answers
ServiceNow uses various group types to manage foundational data and control access to information. The most common ones include:
A . Assignment groups: These groups are used to assign tasks and responsibilities to specific teams or individuals. They are often used in ITSM processes like incident management, problem management, and change management.
B . Workflow groups: These groups are used to define who receives notifications and approvals within workflows. They help automate processes and ensure that the right people are involved at each stage.
C . Security groups: These groups control user access to different parts of the ServiceNow platform and its applications. They are used to enforce security policies and restrict access to sensitive data.
Why not the other options?
D . Financial groups: While ServiceNow has applications for financial management, 'financial groups' is not a standard group type within the platform.
E . Process groups: While processes are essential in ServiceNow, 'process groups' is not a standard grouping mechanism. Processes are typically managed through workflows and applications.
Which methods can be used to populate the CMDB with data from third-party sources? Choose 2 answers
The two primary methods for populating the CMDB with data from third-party sources are:
C . IntegrationHub ETL: IntegrationHub ETL (Extract, Transform, Load) allows you to connect to various data sources, extract data, transform it to match the CMDB structure, and load it into the CMDB. This is a very flexible and powerful tool for integrating with a wide range of third-party systems.
D . Service Graph Connectors: Service Graph Connectors are pre-built integrations that connect ServiceNow to specific third-party applications and services. They provide a streamlined way to import data from these sources into the CMDB.
Why not the other options?
A: The I&R engine primarily focuses on identifying and reconciling CIs, not on the initial population of data from external sources.
B: Discovery is used to automatically discover and populate information about devices and applications within your own network, not primarily from third-party sources.
E: Service Mapping focuses on discovering and mapping the relationships between applications and infrastructure components, not on importing data from external sources.
What are the types of splits in a multi-development environment stack?
In a multi-development environment stack in ServiceNow, the types of splits commonly refer to how development efforts are organized and managed across different environments.
Product-based splits:
Development efforts are divided based on specific products or modules. For instance, one team may work on ITSM while another works on ITOM.
Release-based splits:
Development is split by different release versions. Teams may work on different versions of the same product for testing, updates, or new features.
These splits help manage concurrent development efforts efficiently, especially in environments with multiple teams and priorities.
Which encryption solution would ensure that customer credit card numbers were encrypted before being stored in the cloud and would allow for easy administration of encryption keys?
Client-side Encryption is the best solution to encrypt customer credit card numbers before they are stored in the cloud and provide easy key management. Here's why:
Encryption Before Storage: Data is encrypted on the client-side (e.g., user's browser or device) before being sent to the cloud, ensuring that even if the cloud storage is compromised, the sensitive data remains protected.
Key Management: The encryption keys are managed by the client or a trusted key management system, providing greater control and flexibility.
Reduced Risk: Client-side encryption minimizes the risk of sensitive data being exposed in the cloud environment.
Why not the other options?
A . Edge Encryption: This is a broader term that can refer to various encryption techniques applied at the edge of the network.
B . Server-side Encryption: Data is encrypted on the server-side, which means the cloud provider has access to the encryption keys.
D . Database Encryption: This encrypts the entire database, but it doesn't provide the same level of control and key management as client-side encryption.
