Which methods can be used to populate the CMDB with data from third-party sources? Choose 2 answers
The two primary methods for populating the CMDB with data from third-party sources are:
C . IntegrationHub ETL: IntegrationHub ETL (Extract, Transform, Load) allows you to connect to various data sources, extract data, transform it to match the CMDB structure, and load it into the CMDB. This is a very flexible and powerful tool for integrating with a wide range of third-party systems.
D . Service Graph Connectors: Service Graph Connectors are pre-built integrations that connect ServiceNow to specific third-party applications and services. They provide a streamlined way to import data from these sources into the CMDB.
Why not the other options?
A: The I&R engine primarily focuses on identifying and reconciling CIs, not on the initial population of data from external sources.
B: Discovery is used to automatically discover and populate information about devices and applications within your own network, not primarily from third-party sources.
E: Service Mapping focuses on discovering and mapping the relationships between applications and infrastructure components, not on importing data from external sources.
A new project request requires quick implementation but involves portfolio realignment. As an IT leader, who should you consult to prioritize this demand?
In this scenario, the Executive Steering Board is the most appropriate group to consult. Here's why:
Portfolio Realignment: This implies significant changes to the overall IT portfolio, which falls under the purview of the Executive Steering Board. They have the authority to make strategic decisions about the IT portfolio and prioritize initiatives based on business goals and overall impact.
Why not the other options?
A . Demand Board: The Demand Board typically focuses on evaluating and prioritizing individual demands or requests, but they may not have the authority to make decisions about portfolio realignment.
C . Program Steering Committee: This committee focuses on the governance and oversight of specific programs, not on overall portfolio strategy.
D . Technical Governance Board: This board focuses on technical standards, architecture, and security, not on strategic portfolio decisions.
What is the primary purpose of the Test Management 2.0 application in ServiceNow?
The primary purpose of Test Management 2.0 is to streamline manual testing processes. It provides a structured framework for:
Planning and Designing Tests: Creating test plans, test cases, and test suites.
Executing Tests: Tracking test execution and recording results.
Managing Defects: Logging and tracking defects found during testing.
Reporting: Generating reports on test coverage, progress, and results.
Why not the other options?
B . To generate test cases automatically: While Test Management 2.0 can help with test case design, it doesn't automatically generate them.
C . To automate software testing processes: This is the role of the Automated Testing Framework (ATF). Test Management 2.0 can be used alongside ATF to manage automated tests.
D . To replace human testers with AI: While AI can assist with testing, Test Management 2.0 is primarily designed to support human testers, not replace them.
What are the types of splits in a multi-development environment stack?
In a multi-development environment stack in ServiceNow, the types of splits commonly refer to how development efforts are organized and managed across different environments.
Product-based splits:
Development efforts are divided based on specific products or modules. For instance, one team may work on ITSM while another works on ITOM.
Release-based splits:
Development is split by different release versions. Teams may work on different versions of the same product for testing, updates, or new features.
These splits help manage concurrent development efforts efficiently, especially in environments with multiple teams and priorities.
What should be included in the go-live planning to handle and manage potential risks?
To effectively manage risks during a go-live, it's essential to have a back-out plan and mitigation plan for unforeseen circumstances. This includes:
Back-out Plan: A detailed procedure for reverting to the previous system or version if the go-live encounters critical issues.
Mitigation Plans: Prepared responses for anticipated risks (e.g., data migration errors, performance issues, user resistance). These plans outline steps to address these risks if they occur.
Risk Assessment: A thorough risk assessment should be conducted before the go-live to identify potential risks and their likelihood.
Why not the other options?
A . A list of key performance metrics to track the performance: While performance monitoring is important, it's not the primary element for managing risks.
C . A detailed communication plan for all stakeholders: Communication is crucial, but it's a separate component of the go-live plan.
D . A schedule for user training and support sessions: User training and support are important but not directly related to risk management.
