Free ServiceNow CSA Exam Actual Questions

The questions for CSA were last updated On Dec 20, 2024

Question No. 1

From a related list, what would a user click for personalize the layout of the columns?

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Correct Answer: D

Question No. 2

A new employee joins the IT deployment and needs to perform work assigned to Network and Hardware groups. How would you set up their access?

Choose 3 answers

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Correct Answer: B, C, F

Question No. 3

An IT user calls the service desk because his work needs to be completed on ask records. All he can see a Self Service on his homepage when he logs in to the ServiceNow instance. What issue could explain this?

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Correct Answer: B, E

Question No. 4

From the User menu, which actions can a user select? (Choose three.)

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Correct Answer: B, C, D

Question No. 5

What is a way that you can mark a knowledge article for review?

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Correct Answer: A