Free ServiceNow CIS-SPM Exam Actual Questions

The questions for CIS-SPM were last updated On Feb 17, 2025

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Question No. 1

The color band at the top of the project card in Project Workspace displays what project attribute?

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Correct Answer: A

According to the ServiceNow documentation1, the color band at the top of the project card in Project Workspace displays the project status. The project status is a calculated field that indicates the health of the project based on the schedule, cost, and scope variance. The color band can be green, yellow, or red, depending on the status value. The other options are incorrect because:

B) Risk: The risk is a potential problem that could affect the project or its outcome.The risk level is displayed as a circle icon on the project card, not as a color band2.

C) State: The state is the current phase of the project, such as Draft, Planning, Work in Progress, or Closed.The state is displayed as a text field on the project card, not as a color band3.

D) Issues: The issues are the actual problems that affect the project or its outcome.The number of issues is displayed as a badge icon on the project card, not as a color band4.

1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/concept/c_ProjectWorkspace.html2: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/task/t_CreateARisk.html3: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_ProjectTable.html4: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/task/t_CreateAnIssue.html


Question No. 2

What is the default table that stores the idea categories that a user can select from when submitting an idea?

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Correct Answer: B

According to theCategory Configurationdocument, the default table that stores the idea categories that a user can select from when submitting an idea is im_category. This table contains the predefined categories for ideas, such as Business Process, Customer Service, or IT Service. The other options are not correct, as they are not the tables that store the idea categories. The dmn_demand table stores the demand records that are created from the approved ideas. The im_module table stores the idea modules that are used to group ideas by different criteria. The im_idea_core table stores the core fields of the idea records.


Question No. 3

What is the demand workbench used for?

Choose 2 answers

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Correct Answer: B, D

The demand workbench is a feature of ServiceNow Demand Management that allows you to view and assess business demands in a single place. You can use the demand workbench to compare demands with portfolios and see how they align with your strategic goals and objectives. You can also use the demand workbench to compare and prioritize demands against other demands based on their scores, risks, and benefits. You can find more information about the demand workbench in theProduct Documentationfor ServiceNow.


Question No. 4

Demand assessments are triggered as soon as the demand enters what state?

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Correct Answer: D

According to theCompleting Demand Assessmentsdocument, demand assessments are triggered as soon as the demand enters the Submitted state. The other options are not correct, as demand assessments are not triggered when the demand is Approved, Screening, or Qualified.


Question No. 5

Can an it_project_manager convert a task to a milestone?

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Correct Answer: C

According to thePlanning Consoledocument, an it_project_manager can convert a task to a milestone by right-clicking on the task in the Planning Console and selecting Convert to Milestone. The other options are not correct, as they are not the ways to convert a task to a milestone. A system admin or a PPS admin role is not required for this action. The task assignment is not relevant for this action.