Question No. 1

In the following image of the Discovery Log, the green S represents which one of the following?

AA library in the Connection Section of a pattern

BA step in the Connection Section of a pattern

CA step in an Identification Section of a pattern

DA library in an Identification Section of a pattern

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Correct Answer: B

Question No. 2

Which of the following are benefits a service map can bring during an Incident resolution? (Choose three.)

AQuickly identifies any recent incidents that occurred on components of the impacted service.

BNarrows down possible affected components when a service is impacted.

CHelps reduce the number of unplanned changes in a customer environment.

DHelps pinpoint code errors after a faulty application is identified.

EQuickly identifies any recent changes performed on components of the impacted service.

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Correct Answer: C, D, E

Question No. 3

Given the CMDB class structure shown, which types of Configuration Items (CIs) will be included in a report run against the Server [cmdb_ci_server] table?

ACIs defined directly in Server [cmdb_ci_server] table and all parent classes

BCIs defined directly in Server [cmdb_ci_server] table and all child classes

CCIs defined directly in the Server [cmdb_ci_server] table

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Correct Answer: C

Question No. 4

Which one of the following is the most common risk that can negatively impact a Service Mapping

engagement?

AThe customer external firewall does not meet the requirements needed for the Service Mapping MID Server to communicate with their ServiceNow Instance.

BMID server resource requirements are beyond capacity of the customer.

CCustomer security team is not made aware early enough in the engagement of the credential requirements.

DCustomer is not using Active Directory for credential authentication.

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Correct Answer: A

Question No. 5

Which one of the following in the CMDB Identification and Reconciliation application allows a CMDB administrator to specify authorized data sources that can update a CMDB table or a set of table attributes?

AReclassification Tasks

BIdentification Rules

CDatasource Precedence Rules

DReconciliation Rules

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Correct Answer: D

Free ServiceNow CIS-SM Exam Actual Questions

The questions for CIS-SM were last updated On Jan 18, 2025