Name: Certified Implementation Specialist - IT Service Management
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SKU: CIS-ITSM
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Free ServiceNow CIS-ITSM Exam Actual Questions

The questions for CIS-ITSM were last updated On Jan 15, 2025

Question No. 1

When a user submits a service request from a catalog what actions are triggered based on the flow definition?

Choose 3 answers

AApprovals

BNotifications

CTasks

DAction Specs

EAccess Controls

Show Answer

Correct Answer: A, B, C

Question No. 2

Which of the following options can a survey administrator define on an individual survey? (Choose two.)

AThe ability for end users to decline survey assignments

BNumber of survey reminder notifications

CTrigger conditions

DAnonymize responses

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Correct Answer: B, D

Question No. 3

Which type of catalog item may be found in a Service Catalog?

ACategories

BContent Items

CRequested Items

DExecution Plans

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Correct Answer: B

Question No. 4

When building out a service catalog categorizing items helps users navigate and search in the catalog. Which roles would allow you to create and maintain categories?

Choose 3 answers

Acatalog_manager

Bitil_admin

Ccatalog_builder_editor

Dcatalog_editor

Ecatalog_admin

Show Answer

Correct Answer: A, D, E

Question No. 5

Problem management provides what benefits for Incident management? Choose 2 answers

AIncident managers authorize problem investigations

BSolutions implemented reduce future incidents

CPublished workarounds help quickly resolve incidents

DProblem Investigations automatically triggered for multiple user incidents

Show Answer

Correct Answer: B, C

https://docs.servicenow.com/bundle/utah-it-service-management/page/product/problem-management/concept/c_ProblemManagementProcess.html