What is normally done when a Root Cause and a Workaround are identified for a problem to document the quickest known resolution?
Your client indicates they would like a way to designate VIP callers on an incident form. How would you accomplish this?
In Change Management, what does a Model State contain? (Choose two.)
Unless there are particular security requirements, what role is given to users that perform request fulfillment work?
The Major Incident Management (MIM) application is linked to the Incident management process, but the records have an additional set of States. What are these MI States?
