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Where can a change manager define the conditions that must be met before a change request can move from one state to another?
By default, a business rule causes the Assignment group to be automatically set on a change request record. How is the group identified?
A Portfolio Manager is primarily concerned with the performance of what hierarchy?
A Portfolio Manager in ServiceNow focuses on the Service Portfolio, which includes all the services provided by an organization. The Portfolio Manager oversees how the Service Offering and the Service within this portfolio perform, ensuring that they align with business objectives. The hierarchy in question, Service Portfolio > Service > Service Offering, is crucial for understanding the overall performance and governance of services. This hierarchy provides a structured approach to managing services from a business perspective and tracking their lifecycle.
ServiceNow Documentation on Service Portfolio Management.
From which table, is the Incident table extended?
Change Request [change_request]
Problem [problem]
Incident [incident]
Request [sc_request]
Request Item [sc_req_item]
Service Catalog Task [sc_task]
all extended from task
How are the relationships between services and offerings that are built in Service Porfolio Management transferred to the Configuration Management Database (CMDB)?
