Free ServiceNow CIS-HAM Exam Actual Questions

The questions for CIS-HAM were last updated On Nov 20, 2024

Question No. 1

From where can you publish catalog items? (Choose two.)

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Correct Answer: C, D

Question No. 2

To access the full spectrum of asset management functionality, which inactive plugins should be installed? (Choose five.)

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Correct Answer: B, C, D, E, G

Question No. 3

When designing steps with operations requiring variables, it is best practice to do what?

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Correct Answer: C

Question No. 4

During hardware model normalization, a hardware asset is set to a normalization status of, "Partially Normalized". What is the most likely cause?

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Correct Answer: C

Question No. 5

What types of inventory audits are supported with the Hardware Asset Management (HAM) application? (Choose two.)

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Correct Answer: B, C

Inventory audits are the processes of verifying the accuracy and consistency of the hardware asset inventory across the enterprise1.

The Hardware Asset Management (HAM) application supports the following types of inventory audits1:

Stockroom audit: This is an audit that verifies the quantity and condition of the hardware assets in a stockroom.A stockroom is a physical location where hardware assets are stored before they are delivered to the end users or transferred to another stockroom2.A stockroom audit helps to optimize the inventory levels, avoid overstocking or understocking, and identify any discrepancies or issues with the stockroom assets1.

Location audit: This is an audit that verifies the presence and status of the hardware assets in a specific location, such as an office, a building, or a floor.A location audit helps to ensure that the hardware assets are assigned to the correct owners, locations, and departments, and to identify any missing, unknown, or unauthorized assets1.

Therefore, the types of inventory audits that are also options in the question are A. Stockroom audit and C. Location audit.

The other options that are not types of inventory audits supported by the HAM application are:

Discovery audit: This is not a type of inventory audit, but a type of configuration management activity.Configuration management is the process of maintaining the accuracy and consistency of the operational and relationship information of IT assets and services in the Configuration Management Database (CMDB)4.Discovery audit is an activity that compares the actual configuration items (CIs) in the IT environment with the expected CIs in the CMDB and identifies any differences or discrepancies4.Reference:

1: Hardware Asset Inventory Audit

2: Stockrooms

3: Vendor Management

4: Configuration Management