A component is considered an IT asset when you want to perform hardware asset management (HAM) activities on it1.

HAM is a subset of IT asset management (ITAM) that focuses on the physical components of IT systems2.

HAM helps you to manage the entire lifecycle of your hardware assets, from planning and acquisition to retirement and disposal1.

Some of the HAM activities that require a component to be an IT asset are:

Manage its procurement: This involves creating and fulfilling asset requests, purchase orders, and stock order tasks for the component1.

Track its incurred costs: This involves tracking the financial information of the component, such as cost, depreciation, budget, and chargeback1.

Manage its maintenance contracts: This involves managing the vendor, warranty, and contract details of the component, as well as the return merchandise authorization (RMA) processes for products to be returned, replaced, or repaired1.

Therefore, the options that are also HAM activities are A. Manage its procurement, D. Track its incurred costs, and E. Manage its maintenance contracts.

The other options that are not HAM activities are:

Know its relationships to a business service: This involves mapping the component to other components and services in the configuration management database (CMDB)2. This is a configuration management (CM) activity, not a HAM activity.

Track its operational information: This involves tracking the current status, location, owner, and other attributes of the component that reflect its operational state2. This is also a CM activity, not a HAM activity.Reference:

1:Hardware Asset Management

2:What is Hardware Asset Management?

According to the ServiceNow Hardware Asset Management documentation, hardware model lifecycle phases are the stages that a hardware model goes through from its introduction to the market to its retirement. The valid hardware model lifecycle phases are:

* Pre-release: The hardware model is not yet available for purchase, but it is planned to be released in the future.

* General Availability: The hardware model is available for purchase and supported by the manufacturer.

* End of Life: The hardware model is no longer available for purchase or supported by the manufacturer.

* Disposal: The hardware model is disposed of or recycled.

To prevent normalization information for a specific hardware model from being sent to the ServiceNow Content Service, you need to select theExclude from content servicecheck box on theNormalizationtab of the hardware model record1.

The ServiceNow Content Service is a cloud-based service that provides normalized data for hardware and consumable models.It helps you to keep your model data consistent and up to date2.

The other options are not valid ways to exclude a hardware model from the content service. There is noExcludeorOpt-outbutton on the hardware model record.There is also noOpt-out from content servicecheck box on theNormalizationtab of the hardware model record.Reference:1:Work with hardware normalization2:ServiceNow Content Service

The ServiceNow asset lifecycle defines and describes the series of stages involved in managing an IT asset throughout its useful life1.

The asset lifecycle usually follows a formalized process and is often tracked and supported by software tools1.

Although different organizations in different industries may have their own versions of the asset lifecycle, most follow the same basic format1.

Here, we explore the six stages of the asset lifecycle: Request, Fulfill, Deploy, Monitor, Service, and Retire1.

Out of these six stages, three are also components of the asset lifecycle: Order, Install, and Receive2.

Order: This is the stage where an asset is purchased or acquired from a vendor or supplier.The order stage involves creating purchase orders, tracking shipments, and updating the asset records2.

Install: This is the stage where an asset is physically installed or configured in a location.The install stage involves scanning asset tags, updating asset status, and assigning asset owners2.

Receive: This is the stage where an asset is received and verified by the organization.The receive stage involves checking the asset condition, validating the asset information, and updating the asset inventory2.Reference:

1:What is the IT Asset Lifecycle? - ServiceNow

2:ITAM Lifecycle Management: How does it all work?

https://docs.servicenow.com/bundle/utah-it-asset-management/page/product/hardware-asset-management/reference/audit-results.html