Free ServiceNow CIS-HAM Exam Actual Questions

The questions for CIS-HAM were last updated On Mar 25, 2025

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Question No. 1

What is the name of the scheduled job that generates expense lines based on rate cards?

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Correct Answer: B

Question No. 3

What is the difference between ITAM personas and ITAM Roles? (Choose four.)

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Correct Answer: A, B, C, F

According to the ServiceNow Hardware Asset Management documentation, ITAM personas and ITAM roles are different concepts that relate to the types and access of users of the product. The difference between them are as follows:

ITAM personas areuser profilesthat represent the typical users of the ITAM product and theirbusiness needs. They are not tied to any specific role or permission, but rather describe thegoals, challenges, and expectationsof the users.For example, some of the ITAM personas are IT Asset Manager, IT Asset Analyst, IT Procurement Manager, and IT Finance Manager1.

ITAM roles areaccess controlsthat determine what features and functions a user can access in the ITAM product. They are assigned to users or groups based on theirresponsibilities and tasks. They can also be combined to grant multiple levels of access to a user.For example, some of the ITAM roles are asset, asset_admin, asset_tagging, and procurement2.

Therefore, a user may have multiple roles, but a single persona (A), roles control access to features in the product (B), personas represent types of users of the product , and a user may have multiple roles and personas (F) are the correct statements that describe the difference between ITAM personas and ITAM roles.Reference:

1: ITAM personas2: ITAM roles


Question No. 4

To perform hardware model normalization, which three fields from the hardware model record are used to set the normalized display name?

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Correct Answer: B

To perform hardware model normalization, you need to use the Hardware Model Normalization Content Service, which is a data service that provides standardized information about hardware models from various manufacturers. You can access this service from the Hardware Model Normalization module under Asset Management. To set the normalized display name for a hardware model, you need to use the following three fields from the hardware model record:

Name: This is the name of the hardware model as it appears in the model catalog or the CMDB. For example, ''iPhone 12 Pro''.

Manufacturer: This is the name of the manufacturer of the hardware model. For example, ''Apple''.

Model number: This is the unique identifier of the hardware model assigned by the manufacturer. For example, ''A2341''.

The normalized display name is a combination of these three fields, separated by commas. For example, ''iPhone 12 Pro, Apple, A2341''. The normalized display name helps you to easily identify and compare hardware models across different sources and platforms.Reference:Hardware Model Normalization,Demo - HAM Professional - Hardware Model Normalization,Work with hardware normalization,Hardware Asset Management - ServiceNow


Question No. 5

During normalization, what is the most common cause for hardware models to generate a status of Match Not Found?

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Correct Answer: D

Normalization is the process of aligning hardware asset data with the ServiceNow Content Library, which provides standardized values for manufacturer, product name, and model number. During normalization, the system compares the hardware model data with the content library and assigns a status to indicate the level of match. The status of Match Not Found means that the system could not find any matching record in the content library for the hardware model. The most common cause for this status is missing data, such as an empty manufacturer field or a generic product name. To resolve this issue, the user can manually edit the hardware model record and provide the missing data, or use the lookup feature to search for a matching record in the content library. Alternatively, the user can create a new content library record for the hardware model and link it to the asset record.Reference:

Hardware model normalization

Normalize hardware models

Create a content library record