What should be emphasized when designing solutions? (Choose three.)
Which of the following options can a survey administrator define on an individual survey? (Choose two.)
_____________________ is a role for agents who assists consumers with questions, issues, and problems. This user creates, views, and edits cases and works with consumers to resolve cases. Typically supports a specific set of products across one or more communication channels. An agent can belong to one or more agent groups.
Options are :
What happens to a case whenever the state of one of the associated IT Service Management records (incident, problem, change) is updated?
