True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent Workspace.
Options are :
What criteria can be used to determine when a new inbound case should be opened?
Which capabilities does the integration with Microsoft Outlook add-in offer? (Choose two.)
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
Agents and managers cannot create knowledge articles from Community questions.
The ownership group for this knowledge article. An ownership group consists of a group of members and a
manager who are responsible for approvals, ensuring article quality, and feedback tasks. Ownership groups
can publish, edit, and retire knowledge articles that they are associated with.
