Which of the following functions can be completed when using the Field Service Management Application on a mobile device offline? (Choose three.)
When your mobile device is offline, you can execute assigned tasks at the task location, manage assets, track
the time stamp of updated tasks, and close work orders and work order tasks. The data for tasks performed
offline is stored in the device cache and synchronized when the device goes online.
Which step in Advanced Work Assignment (AWA) would ensure the work was allocated to the appropriate agent?
What benefits can be gained by integrating CSM with Field Service Management? (Choose two.)
In Advanced Work Assignment, what does the overflow assignment capability do, if defined?
Predictive Intelligence improves triage quality by eliminating the guesswork. Predictive Intelligence supports which of the following decisions? (Choose two.)
