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Which of the following roles have permission to create a relationship between a contact and an account? (Choose two.)
In Advanced Work Assignment, what does the overflow assignment capability do, if defined?
Which feature enables employees to request support for themselves and for external customers?
Which feature enables you to quickly identify high-priority tasks based on multiple dimensions, not just by a single field value like priority?
Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?
