Free ServiceNow CIS-CSM Exam Actual Questions

The questions for CIS-CSM were last updated On Apr 18, 2025

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Question No. 1

By default what can customers with the customer (sn_customerservice.customer) role see on the customer service portal? (Choose three.)

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Correct Answer: A, B, C

Question No. 2

To which entities can Special Handling Notes be applied out of the box?

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Correct Answer: A

Question No. 3

What are some of the influencing factors that will help determine the type of customer support desk structure required? (Choose four.)

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Correct Answer: A, C, D, F

Question No. 4

Benefits of Proactive Customer Service Operations include: (Choose two.)

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Correct Answer: A, D

Question No. 5

What is a supported external customer that, in turn, sells to and supports one or more customers?

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Correct Answer: A