Name: Service Desk Foundation Qualification
Brand: ValidExamDumps
SKU: SD0-401
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SD0-401 Exam Questions

Free SDI SD0-401 Exam Actual Questions

The questions for SD0-401 were last updated On Nov 20, 2024

Get All 118 Questions

Question No. 1

What is a best practice to use to disengage from a customer?

ATell the customer the office is closing and you will call them tomorrow.

BTell the customer your queue is backing up.

CTransfer the call to your supervisor.

DUse closed questions.

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Correct Answer: D

Question No. 2

Which of the following best describes your sales and marketing role within the Service Desk?

ALog the opportunity so that it can be followed up on at a later date.

BRecognise opportunities to increase business and know what to do with them.

CRefer any business opportunities to the marketing department.

DStop trying to resolve the problem and concentrate on increasing the business.

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Correct Answer: B

Question No. 3

What is the most important benefit of being empathetic towards your customers?

AYour customers will know that you feel sorry for them.

BYour customers will know that you can fix their problem for them.

CYour customers will know that you understand how they feel.

DYour customers will want to talk to you whenever they call.

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Correct Answer: C

Question No. 4

What is a best practice to follow when writing an e-mail?

AInclude emoticons to be friendly.

BReview the e-mail before you send it.

CUse abbreviations to speed up the writing process.

DWrite long explanations of processes.

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Correct Answer: B

Question No. 5

What is a benefit of teamwork?

ABetter time management.

BHigher employee morale.

CImproved conformity.

DIncreased competition.

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Correct Answer: B

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