Name: Service Desk Manager Qualification
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SKU: SD0-302
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Free SDI SD0-302 Exam Actual Questions

The questions for SD0-302 were last updated On Jan 15, 2025

Question No. 1

Which option is the best description of Return on Investment (ROI)?

AIt is a method used to calculate the expected lifecycle of a product

BIt is an assessment of costs and profits

CIt is an assessment of costs and benefits

DIt is a method used to determine the percentage of profit to be reinvested

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Correct Answer: C

Question No. 2

Which of these options is a key benefit of IT Service Continuity Management?

APotential lower insurance premiums

BImproved management of issues

CAn increase in potential lost revenue

DA reduction in the number of repeat Incidents

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Correct Answer: A

Question No. 3

Which of these options best describes a common benefit of IT Change Management?

AIt provides a flexible method for approving and analysing Changes

BIt increases the visibility and communication of downtime

CIt protects the business environment by minimising disruptions

DIt prevents forward scheduling of Changes

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Correct Answer: C

Question No. 4

Which of these options should you consider when you need to get your message across in writing?

AWrite detailed analyses of the facts for every communication

BEnsure that you send your audience all the associated documentation

CAlways use formal business language to ensure compliance

DWrite with your audiences needs in mind

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Correct Answer: D

Question No. 5

Which option best describes a purpose of Organisational Change Management?

ATo minimise the risk and interruption to users and services

BTo understand the impact of every change to IT services

CTo ensure that processes and procedures are kept constantly in alignment

DTo prevent abuse of the Change Management process by rogue emergency changes

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Correct Answer: A