Question No. 1

Which of these options is a characteristic of an effective mentor?

AAn effective mentor Is a successful leader in their field

BAn effective mentor works on your personal skills and relationships

CAn effective mentor discusses your progress and shapes development

DAn effective mentor uses structured learning techniques for training

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Correct Answer: C

Question No. 2

Which of these options would be a practical way to gain an understanding of other countries cultures?

AStudy the religion practised in the region surrounding the country

BTake a course in international business or cross-cultural studies

CTravel to several countries in the area of the country

DRead travel books about the country

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Correct Answer: B

Question No. 3

Which of the options best describes how to constructively address individual performance issues?

ADiscuss the solution to the problem before the causes and handle issues in a timely manner

BCommunicate the desired outcome of the change in behaviour and be general in your discussions

CHandle issues in a timely manner and focus on changing the behaviour rather than the person

DBe general in your discussions and discuss the solution of the problem before the causes

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Correct Answer: C

Question No. 4

Which of these options is a best practice to follow when you are taking actions that will affect other

departments or teams?

AGive serious consideration to what people will think of you if your ideas dot work

BDiscuss with other managers to identify the possible effects of your actions on others

CImplement your ideas as soon as you have decided on the best course of action

DMake a presentation to other teams letting them know what you have done

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Correct Answer: B

Question No. 5

Reducing the impact of disruptions to IT services on the business, improving staff utilisation and

resolution times are benefits of which process?

AProblem Management

BService Level Management

CIT Service Management

DIncident Management

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Correct Answer: D

Free SDI SD0-302 Exam Actual Questions