Free SDI SD0-101 Exam Actual Questions

The questions for SD0-101 were last updated On Apr 3, 2025

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Question No. 1

A central connecting device that joins communication lines together, often in a star

configuration, is a description of what component of a network?

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Correct Answer: C

Question No. 2

Which of these options is a standard Quality Assurance practice found in a Service Desk?

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Correct Answer: D

Question No. 3

Where would you expect to see a screen pop? As a feature of

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Correct Answer: C

Question No. 4

Which of these options forms part of the Problem Management process?

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Correct Answer: B

Question No. 5

Which of these options is NOT a principle of active listening?

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Correct Answer: A