Free SDI SD0-101 Exam Actual Questions

The questions for SD0-101 were last updated On Nov 19, 2024

Question No. 1

What is the value in following documented Service Desk procedures?

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Correct Answer: A

Question No. 2

An Incident assigned to you requires a number of diagnostic procedures to be carried out over an

extended period of time; when should you provide the user with a status update?

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Correct Answer: C

Question No. 3

You are on a call which is degenerating into a tirade of abuse from the caller; how do you react

and deal with this?

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Correct Answer: D

Question No. 4

To improve your telephone communications skills, which of these skills should you concentrate

on developing?

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Correct Answer: C

Question No. 5

A primary responsibility of the Service Desk is to

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Correct Answer: D