Free SDI SD0-101 Exam Actual Questions

The questions for SD0-101 were last updated On Feb 16, 2025

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Question No. 1

In order to measure its efficiency, a Service Desk routinely measures First

Contact Resolution performance; what else might this data be used for?

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Correct Answer: B

Question No. 2

A user has called and is clearly in a state of some distress due to their IT issue; how should you

deal with this situation?

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Correct Answer: B

Question No. 3

How is a peripheral device different from its host computer?

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Correct Answer: D

Question No. 4

Which of these options is a typical example of a wireless device?

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Correct Answer: B

Question No. 5

Which of these options would typically be classified as a Service Request?

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Correct Answer: B