Free SDI SD0-101 Exam Actual Questions

The questions for SD0-101 were last updated On Mar 28, 2025

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Question No. 1

Which of these options forms part of the Problem Management process?

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Correct Answer: B

Question No. 2

Which option best describes call differentiating?

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Correct Answer: A

Question No. 3

Which option describes the most important reason for having a process in place for the effective

capture and re-use of useful and relevant knowledge?

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Correct Answer: B

Question No. 4

You receive a call from an important user whose language is very difficult to understand and the

situation is becoming frustrating and awkward. What do you do?

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Correct Answer: D

Question No. 5

Which of these options is a primary objective of customer satisfaction surveys?

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Correct Answer: A