Free Scaled Agile SAFe-APM Exam Actual Questions

The questions for SAFe-APM were last updated On Feb 17, 2025

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Question No. 1

What circumstance would a team create a Story map?

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Correct Answer: A

A story map is a visual tool that helps product teams organize and prioritize user stories based on the user journey and the value they deliver. A story map shows the main activities or steps of the user journey as the backbone of the feature, and the stories that support each activity as the slices of the feature. A team would create a story map when stories work together to support a workflow, because it helps them to understand and communicate the big picture of the user goals and needs, and to identify the minimum viable product (MVP) scope.


Story Mapping: This article from the Scaled Agile Framework explains the purpose, process, and benefits of story mapping, and provides an example of how it can be used in a SAFe context.

User Story Mapping: Discover the Whole Story, Build the Right Product: This book by Jeff Patton, the creator of story mapping, provides a comprehensive guide on how to use story mapping to create better products and services that delight customers.

How to Create a User Story Map: Step by Step Guide with Examples: This article from Miro provides a detailed guide on how to create a user story map, with examples and templates for different types of products and services.

Question No. 2

A Product Manager in a business-to-business market wants to disrupt a competitor by changing the work processes of a complex industrial process. Which Design Thinking tool will help in redesigning the work processes?

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Correct Answer: B

Journey maps are a design thinking tool that help visualize the steps, interactions, and emotions of a user as they go through a process or a service. Journey maps can help redesign work processes by identifying the pain points, opportunities, and gaps in the current state, and by generating ideas for improving the user experience and value proposition in the future state. Journey maps can also help communicate the user needs and expectations to the stakeholders and align them on a common vision and goal.


Journey Maps - Scaled Agile Framework

Journey Mapping 101 | Nielsen Norman Group

Journey Mapping: The Ultimate Guide | Miro

Journey Mapping: How to Create One and Why It's Important

Question No. 3

Which aspect of whole-product thinking captures a Customer's price sensitivity?

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Correct Answer: C

The expected product is the aspect of whole-product thinking that captures a Customer's price sensitivity. Whole-product thinking is a framework that helps to define and deliver a complete solution that meets the Customer's needs and expectations. Whole-product thinking consists of four levels: generic product, expected product, augmented product, and potential product. The expected product is the level that includes the basic features and benefits that the Customer expects from the product, and that determines the Customer's willingness to pay for the product. The expected product reflects the Customer's price sensitivity, which is the degree to which the Customer's behavior is influenced by the price of the product.


Customer Centricity - Scaled Agile Framework

Analysis of the Effects of Perceived Value, Price Sensitivity, Word-of ...

Pricing Sensitivity: Meaning, Calculation & Strategy | Qualtrics

Which aspect of whole-product thinking captures a Customer's price ...

Question No. 4

Which factor must be included when building a model of market segment value?

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Correct Answer: C

According to the SAFe Agile Product Management APM (6.0) documents and learning resources, market segment value is the total value of a specific market segment for a given solution. It is calculated by multiplying the number of potential customers in the segment by the average revenue per customer and the expected market share. The expected market share depends on several factors, such as the value proposition, the competitive advantage, and the number of existing competitors. Therefore, the number of existing competitors is a factor that must be included when building a model of market segment value.


Agile Product Management - Scaled Agile Framework

Customer Centricity - Scaled Agile Framework

5.4 Essential Factors in Effective Market Segmentation

Question No. 5

What criterion must be satisfied before a Feature can flow from the analysis state to the backlog state on an ART Kanban?

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Correct Answer: D

The benefit hypothesis and acceptance criteria are the criteria that must be satisfied before a Feature can flow from the analysis state to the backlog state on an ART Kanban. The benefit hypothesis and acceptance criteria are part of the definition of a Feature, which represents a solution functionality that delivers business value and fulfills a stakeholder need. The benefit hypothesis states the expected outcome and benefit of implementing the Feature, while the acceptance criteria define the conditions that must be met for the Feature to be accepted by the stakeholders. The benefit hypothesis and acceptance criteria help to clarify the scope, value, and quality of the Feature, and to guide the implementation and validation of the Feature.


Features and Capabilities - Scaled Agile Framework

ART and Solution Train Backlogs - Scaled Agile Framework

Which two criteria must be satisfied before a Feature flows from ...