Name: SAP Certified Product Support Specialist - SAP Commerce Cloud
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SKU: E_C4HYCP_12
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Free SAP E_C4HYCP_12 Exam Actual Questions

The questions for E_C4HYCP_12 were last updated On Apr 3, 2025

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Question No. 1

Why would you use an SAP Commerce JDBC log?Note: There are 3 correct answers to this question.

ATo check how long a query took in milliseconds

BTo check the Java classes caller hierarchy (Enable Trace checkbox must be activated)

CTo retrieve the log from the database

DTo analyze the number of user connections to the database at various times

ETo check FlexibleSearch queries that have been fired
You would use an SAP Commerce JDBC log to check how long a query took in milliseconds, to check the Java classes caller hierarchy (if Enable Trace checkbox is activated), and to check FlexibleSearch queries that have been fired. The JDBC log can help you monitor and analyze the database queries executed by SAP Commerce and identify any performance issues or errors.You cannot use an SAP Commerce JDBC log to retrieve the log from the database or to analyze the number of user connections to the database at various times.

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Correct Answer: A, B, E

Question No. 2

A customer reports an error and provides the following snippet of a log file:INFO | jvm 1 | srvmain

| 2013/11/15 21:36:38.829 | ERROR [ImpExWorker<1/4>] (000000RS-ImpEx-Import) [MultiThreadedImpExImportReader] line 11 at main script: worker 1 got error com.microsoft.sqlserver.jdbc.SQLServerException: Violation of PRIMARY KEY constraint

'PK 3819157796645776366'. Cannot insert duplicate key in object 'dbo.users'. The duplicate key value is (8796126019588).INFO | jvm 1 | srvmain | 2013/11/15 21:36:38.876 | de.hybris.platform.jalo.JaloSystemException: com.microsoft.sqlserver.jdbc.SQLServerException: Violation of PRIMARY KEY constraint 'PK 3819157796645776366'. Cannot insert duplicate key in object 'dbo.users'. The duplicate key value is (8796126019588).[HY--1]What could be the root cause of the error?Note: There are 2 correct answers to this question.

AThe current PK sequence value is corrupt.

BA primary key is used in the database instead of a unique index.

CSAP Commerce verifies that the key is NOT unique and reports an exception.

DThe database engine verifies that the key is NOT unique and reports an exception
The root cause of the error is that the database engine verifies that the key is not unique and reports an exception. This happens when an attempt is made to insert a duplicate primary key value in the users table. SAP Commerce also verifies that the key is not unique and reports an exception.The current PK sequence value is not corrupt, nor is a primary key used instead of a unique index.

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Correct Answer: C, D

Question No. 3

Which of the following cases should you treat as a support incident?Note: There are 2 correct answers to this question.

AA partner contacts Product Support for assistance with a custom solution.

BA partner contacts Product Support regarding a platform with slow performance.

CA partner requests information on how to customize the backoffice.

DA partner needs specialized advice regarding the architectural aspects of a project.
The cases that you should treat as a support incident are when a partner contacts Product Support regarding a platform with slow performance or when a partner requests information on how to customize the backoffice. These cases indicate that there might be a problem with the standard functionality of SAP Commerce Cloud or that the partner needs guidance on how to use the product features.The other cases are not support incidents because they involve custom solutions or architectural aspects that are beyond the scope of Product Support

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Correct Answer: B, C

Question No. 4

When you troubleshoot a catalog synchronization issue, which files do you check first?Note: There are 3 correct answers to this question.

ASync Media dump files

BDatabase dump files

Clocalextensions.xml file

DJDBC log files

Elocal.properties file
The files that you should check first when troubleshooting a catalog synchronization issue are the sync media dump files, the localextensions.xml file, and the local.properties file. The sync media dump files contain information about the synchronization status and errors. The localextensions.xml file contains information about the extensions that are installed and active.The local.properties file contains information about the configuration settings and properties of the system.

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Correct Answer: A, C, E

Question No. 5

Which properties can you set to use Service Layer Direct?Note: There are 2 correct answers to this question.

ASet persistence.legacy.mode to False in core-spring.xml.

BSet the sld.enabled modifier to True in the ImpEx file.

CSet persistence.legacy.mode to False in the local.properties.

DSet persistence.legacy.mode and servicelayer.prefetch to False All in the local.properties.
The properties that you can set to use Service Layer Direct are setting the sld.enabled modifier to True in the ImpEx file and setting persistence.legacy.mode and servicelayer.prefetch to False in the local.properties. Service Layer Direct is a feature that allows the service layer to interact with the persistence layer more efficiently and use fewer resources. It can be enabled on an as-needed basis in your Java code or when invoking ImpEx.You do not set persistence.legacy.mode to False in core-spring.xml, as this is not a valid configuration file for this property. Reference:2

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Correct Answer: B, D