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What functions are available when scheduling a maintenance plan? Note: There are 3 correct answers to this question.
Scheduling a maintenance plan (e.g., via IP10) generates call objects. The correct answers are start (A), manual call (D), and delete call (E). Let's break this down.
Start (A): Initiates scheduling, calculating call dates (e.g., 'Start Scheduling' in IP10).
Manual call (D): Creates a call outside the schedule (e.g., 'Manual Call' button), for urgent needs.
Delete call (E): Removes a scheduled call (e.g., via 'Delete' in IP10), adjusting the plan.
Why Not the Others?
Scheduling (B): A process, not a function.
Dispatch call (C): Not a standard scheduling function; relates to resource assignment.
'Functions when scheduling a maintenance plan include start, manual call, and delete call.'
Why would you maintain price agreements in a service contract?
In SAP S/4HANA Cloud Private Edition, Service, price agreements in a service contract define specific pricing conditions (e.g., discounts, fixed rates) for services or spare parts. The primary purpose is to automatically adjust the service order prices (Option D).
When a service order is created and linked to a service contract, the system applies the price agreements from the contract to the order's items, ensuring consistent and contract-specific pricing without manual intervention. This automation enhances efficiency and accuracy in billing.
A and B: Defining yearly or monthly prices might be part of the contract's billing plan, not the purpose of price agreements specifically.
C: Price agreements are not 'selected' in the service order; they are automatically applied based on the contract.
'Price agreements in a service contract are maintained to automatically adjust prices in associated service orders, ensuring that contract-specific conditions are consistently applied.'
In the advanced execution scenario, which order types can you map to a service order type?
The Service with Advanced Execution scenario in SAP S/4HANA Cloud Private Edition, introduced fully in release 2023, integrates service orders with detailed operational planning via maintenance orders. In this scenario:
Maintenance order types: These can be mapped to a service order type to enable advanced execution capabilities, such as detailed planning of operations, spare parts, and task lists. This mapping is configured in Customizing under 'Plant Maintenance Integration Map Order Types,' allowing a service order item to generate a corresponding maintenance order.
Purchase order types: These are used for procurement, not directly mapped to service orders in this context.
Customer service order types: This is not a distinct order type category in SAP S/4HANA Service; service orders themselves are the focus.
Sales order types: These are unrelated to the advanced execution scenario, which focuses on service and maintenance integration.
This integration enhances planning and execution for complex or long-running services.
'Map the transaction type and item category used in a maintenance service to a maintenance order type to enable creation of a maintenance order in the Service with Advanced Execution scenario.' (SAP Help Portal, Configuring Service with Advanced Execution).
Where do you define the life cycle user statuses that are used for a repair object?
In SAP S/4HANA Cloud Private Edition, Service, the life cycle user statuses for a repair object in the in-house repair process (scope item 3XK) are managed as follows:
They are assigned to user statuses from the status profile of the in-house repair item category (like REPI): The item category (e.g., REPI) defines the repair object's lifecycle stages (e.g., received, in repair, completed). A status profile is assigned to this item category in Customizing, and user statuses within this profile track the repair object's progression.
Transaction type of the repair confirmation (REPC): This is for confirmations, not repair object lifecycle statuses.
Repair order transaction type (REPO): The order type controls the overall process, not item-level lifecycle statuses.
Profile assigned to the in-house repair transaction type (REPA): While a profile exists, it's the item category's status profile that governs lifecycle statuses.
This is configured under 'Settings for Service Transactions' in SAP Customizing.
'Life cycle user statuses for repair objects are defined in the status profile assigned to the in-house repair item category (e.g., REPI).' (SAP Help Portal, In-House Repair Configuration).
To which of the following can you assign a responsible work center? Note: There are 2 correct answers to this question.
A responsible work center in SAP S/4HANA Service defines where work is performed and is assigned to operational objects:
Maintenance order operation: In the Service with Advanced Execution scenario (scope item 63Q), a work center is assigned to operations within a maintenance order linked to a service order, specifying the execution location.
Service order item: In standard service order processing (scope item 3D2), a work center is assigned to a service item to indicate where the service task is executed (e.g., in-house or field).
Maintenance item: This refers to maintenance plan items, which do not directly accept work center assignments; work centers are linked via orders.
Functional location master record: Work centers are not assigned to functional locations; they are linked to equipment or orders instead.
This is configured in the work center master data and order Customizing.
'Assign a responsible work center to maintenance order operations or service order items to define execution responsibility.' (SAP Help Portal, Work Center Configuration).