Question No. 1

How does SAP Field Service Management ensure reliability and security within the solution? Note: There are 3 correct answers to this question.

AEncryption of all data stored in the cloud (AES 256bit)

BAllowance of Two-factor Authentication with password and defined hardware

CAl-Powered platform to faster customer experience

DKnowledge base access for customers and employees via Self-Service Portal

EAutomated timeout if the application is NOT actively used for a certain time

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Correct Answer: A, B, E

Question No. 2

As a technician, you have just completed a job. You now need to book a second visit for the customer. What option is available in the SAP Field Service Management mobile app for you to do this?

ACreate a follow-up activity from within the service call.

BCreate a follow-up activity from the Expenses page.

CCreate a follow-up activity from the Efforts page.

DCreate a follow-up activity from the Smartform page.

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Correct Answer: A

Question No. 3

You are a consultant who needs to explain the Reserved Material feature of SAP Field Service Management to a customer. Which statements can you use to describe the capabilities of reserved material? Note: There are 2 correct answers to this question.

AYou can approve consumed reserved materials in the Time and Material journal.

BThe system will update the inventory count of reserved materials in a standalone scenario.

CYou can plan and reserve materials in both the Web and mobile applications.

DA planner can create service calls with reserved materials from an integrated ERP system.

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Correct Answer: C, D

Question No. 4

After an existing template has been modified and released, what options are given to the user? Note There are 2 correct answers to this question.

ADeactivate other versions.

BDelete other versions.

CReactivate other versions.

DExport other versions.

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Correct Answer: A, B

Question No. 5

Which object corresponds to service call in C4C? Choose the correct answer.

ASales Order

BTicket

CIbase

DService Request

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Correct Answer: B

Free SAP C_FSM_2211 Exam Actual Questions

The questions for C_FSM_2211 were last updated On Nov 18, 2024