In SAP Service Cloud Version 2, employees can be assigned to various objects as part of the system's configuration to ensure proper management and allocation of resources. Specifically, employees can be associated with 'Accounts' to manage customer relationships and interactions effectively. This allows for a personalized and efficient approach to account management, where specific employees are responsible for certain accounts, ensuring better service and accountability. Additionally, employees can be assigned to 'Registered Products,' which enables them to manage and oversee specific products that customers have registered or purchased. This assignment is crucial for providing targeted support and services for specific products, enhancing the overall customer service experience.

According to the SAP Service Cloud Version 2 documents and learning resources, you can use the following options to automatically assign an employee or team to a case:

Set up rule(s) for case routing to employees. You can configure case routing rules to assign cases to specific employees based on various attributes of the case, such as subject, priority, channel, or category. You can also use master data such as account, contact, product, or organization as attributes for case routing rules. You can maintain case routing rules for employees in the Settings > Cases > Case Routing to Employees view.

Set up rule(s) for case routing to teams. You can also configure case routing rules to assign cases to teams based on the same attributes as for employees. You can maintain case routing rules for teams in the Settings > Cases > Case Routing to Team view.

The other options are not correct because:

Define case types and assign responsible teams and employees. You can define case types to model different types of service workflows based on your business processes. You can add phases, steps, approvals, and automated flows to each case type. However, defining case types and assigning responsible teams and employees does not automatically assign an employee or team to a case. You still need to set up case routing rules to do that.

Set up rules with BRF+. BRF+ is a tool that allows you to create and maintain business rules in a graphical user interface. You can use BRF+ to define complex rules for various scenarios, such as pricing, output management, or workflow. However, BRF+ is not used to automatically assign an employee or team to a case in SAP Service Cloud Version 2. You need to use case routing rules for that purpose.Reference=Configuring Case Routing Rules,Creating a Case Type,Business Rule Framework plus (BRFplus)

The timeline configuration allows the administrator to define which event types must be visible in the timeline of the Customer Hub screen. The timeline configuration is accessed from theAdaptationmenu in theAgent Desktop. The administrator can select theTimelinetab and then choose theEvent Typesoption. There, the administrator can enable or disable the event types for the timeline, such as cases, emails, notes, tasks, and so on. The administrator can also reorder the event types by dragging and dropping them in the list.Reference=Solution Guide for SAP Service Cloud Version 2, sectionConfigure Timeline.

You can do the following things with Microsoft Teams integration in SAP Service Cloud Version 2:

Share workspaces: You can quickly create and share a workspace via MS Teams when you need support from an expert or your manager. You can share content from within agent teams and stay up to date on the latest service requests, comments, discussions, and decisions online.

Hand over cases: You can hand over cases to other agents or teams via MS Teams. You can also assign tasks and subtasks to other agents or teams and track their progress.

Make outbound calls: You can make outbound calls to customers or contacts using MS Teams. You can also record the calls and attach them to the case or contact.Reference=Integrating SAP Service Cloud Version 2 with MS Teams,Solution Guide for SAP Service Cloud Version 2, sectionMicrosoft Teams Integration.

Dates: You can specify the start date and end date of the warranty, or choose to calculate them automatically based on the registered product's purchase date or installation date. You can also define grace periods before and after the warranty period.

Duration: You can define the duration of the warranty in days, months, or years, and choose whether to include or exclude weekends and holidays. You can also set up recurrence rules for warranties that renew periodically.

Non-covered categories: You can exclude certain service categories from the warranty coverage, such as damage, misuse, or wear and tear. You can also specify the non-covered charges, such as labor, parts, or travel expenses, that the customer has to pay in case of a non-covered service request.

Registered products: You can assign the warranty to one or more registered products, either manually or automatically based on product attributes, such as product ID, serial number, or product group. You can also assign the warranty to a registered product's parent or child products, such as components or accessories.

Reference=Creating a Warranty,Warranty Attributes