Name: SAP Certified Associate - Implementation Consultant - SAP Service Cloud Exam
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SKU: C_C4H510_21
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Free SAP C_C4H510_21 Exam Actual Questions

The questions for C_C4H510_21 were last updated On Nov 18, 2024

Question No. 1

What can you use to keep track of new knowledge base articles and changes made to the existing ones if you have set up SAP Jam as a knowledge base?

AKnowledge Base fine -tuning activity

BSolution finder

CBroadcast

DFeed

Show Answer

Correct Answer: D

Question No. 2

Which feature is used to limit values in a drop-down list?

AExtension fields

BAdaptation

CPersonalization

DCode list restriction

Show Answer

Correct Answer: D

Question No. 3

Which option do you have to mark a field as mandatory?

APage layout configuration

BDisable personalization settings

CMaintenance of access restrictions in the business role

DUse Key user tool adaptation

Show Answer

Correct Answer: D

Question No. 4

Which of the following are benefits of ticket hierarchies in SAP Service Cloud?Note: There are 2 correct answers to this question

ACreating a ticket on the main account automatically creates tickets on the sub-accounts.

BOpening the main ticket allows you to see all of the connected sub-tickets.

CYou can change the status of multiple sub-tickets from the main ticket.

DChanging the customer in the main ticket updates the customers in the related sub-tickets.

Show Answer

Correct Answer: B, C

Question No. 5

Question 8: What types of mashups are available in SAP Service Cloud?

Note: There are 2 correct answers to this question.

AHTML mashups

BURL mashups

CASAP mashups

DInternal mashups

Show Answer

Correct Answer: A, C