Which of the following apply to time recording? Note: There are 3 correct answers to this question.
Your customer has determined that one of their products has a known fault. They would like to ensure that all tickets with that product be automatically assigned to the escalation team.
Which feature of SAP Service Cloud would you use to perform this action?
Which options can you use to limit the population of a single field in the SAP Service Cloud UI? Note: There are 2 correct answers to this question.
What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct answers to this question.
Which fields can be used to maintain service levels? Note: There are 2 correct answers to this question.
