Which configuration steps can be used in SAP Service Cloud to send emails to a customer? Note: There are 2 correct answers to this question.
Which fields can be used to maintain service levels? Note: There are 2 correct answers to this question.
You are configuring SAP Service Cloud to automatically create tickets from Facebook posts and assign them to the social media support team. Which features of SAP Service Cloud can help with this?
Note: There are 2 correct answers to this question.
Which objects are determined when you are using ticket routing in SAP Service Cloud? Note: There are 3 correct answers to this question.
You have determined that one of your products has a known fault. You want to ensure that all cases
with that product are automatically assigned to the escalation team. Which feature in SAP Service
Cloud Version 2 would you use to do this?
