Question No. 1

The administrator has been asked to automate a simple field update on the account. When a

support agent changes the status of the account to 'Audited', they would like the system to

automatically update the Audited date field on the account with today's date.

Which tool should the administrator use to complete this automation?

AApproval process

BFormula Field

CFlow Builder

DValidation Rule

Show Answer

Correct Answer: B

A formula field is a type of field that calculates a value based on an expression or formula that references other fields or constants. For example, a formula field can display today's date by using the TODAY() function. In this case, the administrator can create a formula field on the account object that updates the audited date field with today's date when the status of the account is changed to 'Audited'. Reference: https://help.salesforce.com/s/articleView?id=sf.fields_about_formulas.htm&type=5

Question No. 2

Cloud Kicks wants a reports to categorize accounts into small, medium, and large based on the

dollar value found in the Contract Value Field.

What feature should an administrator use to meet this request?

ADetail Column

BBucket Column

CGroup Rows

DFilter Logic

Show Answer

Correct Answer: B

Bucket column allows you to categorize report data into groups without creating a formula or custom field. You can create buckets for different ranges of values and assign labels to them.

Question No. 3

The sales manager at Cloud Kicks wants to set up a business process where opportunity discounts

over 30% need to be approved by the VP of sales. Any discounts above 10% need to be approved by the

user's manager. The administrator has been tasked with creating an approval process.

Which are two considerations the administrator needs to review before setting up this approval process?

Choose 2 answers

ACreate a custom Discount field on the opportunity to capture the discount amount

BPopulate the Manager standard field on the sales users' User Detail page.

CConfigure two separate approval processes.

DAllow the submitter choose the approver manually.

Show Answer

Correct Answer: A, C

Discount is not a standard field on the Opportunity object, so you need to create a custom field to capture the discount amount or percentage for each opportunity. To set up an approval process where opportunity discounts over 30% need to be approved by the VP of sales, and any discounts above 10% need to be approved by the user's manager, you need to configure two separate approval processes with different entry criteria based on the discount field value and different approvers based on their roles. Reference: https://help.salesforce.com/s/articleView?id=sf.approvals_getting_started.htm&type=5

Question No. 4

Northern trail Outfitter wants to use contract hierarchy in its or to display contact association.

What should the administrator take into consideration regarding the contact hierarchy?

AContacts displays in the contact hierarchy are limited to record-level access by User.

BContact Hierarchy is limited to only 3,000 contacts at one time.

CCustomizing hierarchy columns changes the recently viewed Contacts list view.

DSharing setting are ignored by contacts displayed in the Contact Hierarchy.

Show Answer

Correct Answer: A

The contact hierarchy is a feature that allows users to view contacts related to an account in a hierarchical tree structure based on their role or position within the account. The contact hierarchy respects record-level access by user, meaning that users can see only those contacts that they have access to based on their profile permissions and sharing settings. The other options are incorrect because contact hierarchy is not limited to 3,000 contacts at one time (it can display up to 5,000 contacts), customizing hierarchy columns does not change the recently viewed contacts list view (it only affects how contacts are displayed in the hierarchy), and sharing settings are not ignored by contacts displayed in the contact hierarchy (they determine which contacts are visible to users). Reference: https://help.salesforce.com/s/articleView?id=sf.contacts_hierarchy.htm&type=5

Question No. 5

An administrator at AW Computing has been asked to help the Support team with report folders. They want a folder called Support Reports and two folders underneath called Helpdesk and R&D. The Support organization uses public groups for Support Agents, R&D, and Managers. Support agents should be able to run Helpdesk reports, but should not be able to view R&D reports. Support managers should be able to view and edit all reports.

Which two ways should these folders be shared?

Choose 2 answers

AShare the R&D folder with Support Managers with Edit Access.

BShare the Helpdesk folder with Support Agents with View access.

CShare the Support Reports folder with Support Managers with Edit Access.

Dhare the Support Reports folder with Support Agents with View Access.

Show Answer

Correct Answer: B, C

To share report folders with different groups of users with different levels of access, an administrator can use folder sharing settings under setup. Folder sharing settings allow administrators to share report folders with public groups, roles, roles and subordinates, territories, or portal roles with view or edit access. In this case, the administrator can share the Helpdesk folder with Support Agents with view access so they can run Helpdesk reports but not edit them; and share the R&D folder with Support Managers with edit access so they can view and edit R&D reports. Reference: https://help.salesforce.com/s/articleView?id=sf.reports_builder_folders_sharing.htm&type=5

Free Salesforce Salesforce-Certified-Administrator Exam Actual Questions

The questions for Salesforce-Certified-Administrator were last updated On Nov 6, 2024