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In which two ways does Salesforce Flow for Service help customer service agent?
Salesforce Flow for Service enhances customer service agents' efficiency by providing guided visual workflows (Flows) and quick actions that walk agents through standardized customer engagement processes. This ensures consistency and quality in customer interactions. Additionally, it allows agents to open customer records and seamlessly resume conversations, ensuring a personalized and context-aware service experience. Reference: Salesforce Blog - Salesforce Flow for Service
How many active versions of a flow can you have at a given time?
At any given time, you can have only one active (activated) version of a flow in Salesforce. While you can create and save multiple versions of a flow, only one version can be active and triggerable by users or automated processes at a time. This ensures that there is no confusion or conflict between different versions of the same flow. Reference: Salesforce Help - Activate or Deactivate a Flow
Which global variable contains the record's values immediately before the flow users run?
In Salesforce Flows, the global variable that contains the record's values immediately before the flow runs is $Record__Prior. This variable is particularly useful in record-triggered flows, where you may need to compare the current state of a record with its previous state to determine what action to take. Reference: Salesforce Help - Use PriorValue in Record-Triggered Flows
Which process must be automated using Flow Builder?
Flow Builder must be used to automate processes that involve time-based actions. This includes scenarios where certain actions need to be performed after a specified duration or at a specific time in the future. Flow Builder's Scheduled Paths feature enables administrators to define actions that are triggered based on time conditions, providing flexibility in automating time-dependent processes. Reference: Salesforce Help - Schedule-Triggered Flows
How can an Administrator monitor pending scheduled actions?
Administrators can monitor pending scheduled actions by navigating to Setup in Salesforce. Within Setup, there are tools and settings specifically designed for monitoring and managing pending actions, such as the Flows section where you can view scheduled and paused flow interviews. Reference: Salesforce Help - Monitor Pending Scheduled Actions
