Free Salesforce FSL-201 Exam Actual Questions

The questions for FSL-201 were last updated On Nov 17, 2024

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Question No. 1

Northern Trail Outfitters (NTO) wants to use crews to service its customers. NTO's consultant recommends using the Crew Management tool to create and maintain the crews, and indicates that access to the tool is given via a permission set.

Which two permission sets should give a user access to the Crew Management tool?

Choose ? answers

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Correct Answer: B

These two permission sets give access to the Crew Management tool, which allows creating and managing crews and crew members. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_crews_overview.htm&type=5


Question No. 2

Service appointments in a ''cannot complete'' status may indicate that an

additional part or expert assistance is needed to complete the work. Universal

containers defined that service appointments in a ''cannot complete'' status are unable

to be rescheduled or unscheduled for history tracking purposes.

Which two items should the consultant recommend to meet the requirement?

Choose 2 answers

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Correct Answer: B, C

Pinned statuses prevent service appointments from being rescheduled or unscheduled by scheduling and optimization services3.Status transitions define the valid status changes for service appointments based on business rules. Reference:3https://help.salesforce.com/s/articleView?id=sf.fs_pinned_statuses.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_status_transitions.htm&type=5


Question No. 3

Universal Containers (UC) is rolling out Inventory Management to better manage parts and inventory. UC wants to automatically associate certain parts and products to Work Orders upon creation based on the work to be performed.

How should the Consultant meet this requirement?

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Correct Answer: C

This option allows automatically associating certain products to Work Orders based on the work type selected, and generating Work Order Line Items for those products. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_work_types.htm&type=5


Question No. 4

Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?

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Correct Answer: C

Customer Entitlements are records that specify customers' support terms based on their contracts or warranties[38]. Customer Entitlements can be used to offer appropriate appointment booking windows for Gold versus Standard Customers by defining different appointment windows for different entitlement levels[39]. Service Due Date is a field on the work order object that indicates when a work order must be completed by[40]. Customer Working Hours are records that define when customers are available for service appointments[41]. Service Urgency is a field on the work order object that indicates how quickly a work order must be completed[42]. Reference: https://help.salesforce.com/s/articleView?id=sf.entitlements_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_appointment_windows_entitlements.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_orders_fields.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_customer_working_hours_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_orders_fields.htm&type=5


Question No. 5

Which Work Rule should a Salesforce Field Service Consultant use to assign Service Resources based on

related object records?

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Correct Answer: D

This work rule should be used to assign service resources based on related object records, such as accounts or assets, by matching field values between objects. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_work_rules_match_field.htm&type=5


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