Free Salesforce Field-Service-Consultant Exam Actual Questions

The questions for Field-Service-Consultant were last updated On Apr 22, 2025

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Question No. 1

Universal Containers occasionally needs to use two Technicians to complete a job, however the Technicians can be onsite at different times.

How should a Consultant implement this process?

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Correct Answer: A

This option should be recommended to implement this process, as it allows scheduling two technicians to complete a job at different times by creating two separate service appointments and assigning them to different resources. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_service_appointments.htm&type=5


Question No. 2

Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable to be rescheduled or unscheduled for history tracking purposes.

Which two items should the Consultant recommerd to meet the requirement?

Choose 2 answers

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Correct Answer: A, B

Status Transitions are settings that define which status updates are allowed or restricted for service appointments[205]. Pinned Statuses are settings that prevent service appointments from being rescheduled or unscheduled by scheduling or optimization services[206]. Ensuring that Status Transitions are configured to prevent the update from ''Cannot Complete'' to ''Scheduled'' and defining ''Cannot Complete'' as a Pinned Status for Scheduling and Optimization Services would allow Universal Containers to ensure that Service Appointments in a ''Cannot Complete'' status are unable to be rescheduled or unscheduled for history tracking purposes by restricting the status change from ''Cannot Complete'' to ''Scheduled'' and preventing scheduling or optimization services from moving or removing service appointments with the ''Cannot Complete'' status[207]. Defining ''Cannot Complete'' as a Pinned Status for Auto-Dispatch Services would not affect whether Service Appointments in a ''Cannot Complete'' status are able to be rescheduled or unscheduled. Auto-Dispatch Services are settings that automatically assign service appointments to resources based on predefined criteria[208]. Ensuring that Status Transitions are configured to allow the status update from ''Cannot Complete'' to ''Scheduled'' would not ensure that Service Appointments in a ''Cannot Complete'' status are unable to be rescheduled or unscheduled. It would enable the status change from ''Cannot Complete'' to ''Scheduled''. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_status_transitions_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_pinned_statuses_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_status_transitions_create_edit_delete.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_auto_dispatch_overview.htm&type=5


Question No. 3

Which two objects are required when configuring an optimization job? Choose 2? answers

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Correct Answer: A, B

These two objects are required when configuring an optimization job, as they define the scope and the criteria for the optimization process. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_optimizer_overview.htm&type=5


Question No. 4

Approximately 70% of Universal Containers^ site visits are inspections and quotation sessions that take roughly the same amount of time and set of resource skills to complete.

What should a Consultant recommend to streamline the creation of these Work Orders?

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Correct Answer: B

Work types are used to define the standard duration and skills required for a specific type of work. By creating work types for similar site visits, the creation of work orders can be streamlined and standardized.


Question No. 5

Northern Trail Outfitters (NTO) asks its clients for feedback on every service visit. NTO wants to dispatch the appropriate Technicians based on customer feedback.

What are two ways the Consultant can meet this requirement?

Choose ? answers

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Correct Answer: A, B

These two ways allow dispatching the appropriate technicians based on customer feedback, as they allow defining which resources are preferred or avoided by customers or accounts. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_resource_preferences.htm&type=5


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