Free Salesforce Field-Service-Consultant Exam Actual Questions

The questions for Field-Service-Consultant were last updated On Feb 14, 2025

At ValidExamDumps, we consistently monitor updates to the Salesforce Field-Service-Consultant exam questions by Salesforce. Whenever our team identifies changes in the exam questions,exam objectives, exam focus areas or in exam requirements, We immediately update our exam questions for both PDF and online practice exams. This commitment ensures our customers always have access to the most current and accurate questions. By preparing with these actual questions, our customers can successfully pass the Salesforce Certified Field Service Consultant exam on their first attempt without needing additional materials or study guides.

Other certification materials providers often include outdated or removed questions by Salesforce in their Salesforce Field-Service-Consultant exam. These outdated questions lead to customers failing their Salesforce Certified Field Service Consultant exam. In contrast, we ensure our questions bank includes only precise and up-to-date questions, guaranteeing their presence in your actual exam. Our main priority is your success in the Salesforce Field-Service-Consultant exam, not profiting from selling obsolete exam questions in PDF or Online Practice Test.

 

Get All 163 Questions
Question No. 1

Universal Containers has customers who have previously negotiated pricing on some products.

Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders?

Show Answer Hide Answer
Correct Answer: C

This option allows applying different prices for the same product based on the customer agreement, and avoids duplicating products that have standard prices. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_price_books.htm&type=5


Question No. 2

When customers call in for support at AW Computing, a case is always created. If the issue cannot be solved without dispatching a technician, a work order is created from the case. Milestones are currently being used on cases, and support operations would like to extend the use of milestones to the work orders. To meet this requirement, the system administrator added the milestone Lightning component to the work order Lightning record page. Technicians and managers are reporting that there are no milestones listed when viewing the record.

How should this issue be resolved?

Show Answer Hide Answer
Correct Answer: D

An entitlement process is a timeline that shows every step and milestone involved in delivering support to a customer. To use milestones on work orders, a separate entitlement process associated to the work order object must be created and activated. Modifying the user's profile, updating public group membership, or assigning a Field Service Mobile License to the user would not enable milestones on work orders. Reference: https://help.salesforce.com/s/articleView?id=sf.entitlements_process_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.entitlements_process_create.htm&type=5


Question No. 3

Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.

What should a Consultant utilize to meet this requirement

Show Answer Hide Answer
Correct Answer: C

Work Types are templates that define the duration, skills, and products required for a work order or work order line item. By creating Work Types for Install, Break-fix, and Inspections, Universal Containers can standardize creation of Work Orders with the correct skills and estimated time to completion[34]. Entitlement Templates are templates that define the terms of support for customers such as number of cases allowed or response time[35]. Entitlements are records that specify customers' support terms based on their contracts or warranties[36]. Work Order Record Types are record types that allow creating different page layouts and picklist values for different types of work orders[37]. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_work_types.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.entitlements_templates_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.entitlements_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_orders_record_types.htm&type=5


Question No. 4

At Universal Containers, the Service Territory member's time zone is one hour behind the Service Territory time zone.

How should the Consultant ensure proper scheduling and optimization for the member?

Show Answer Hide Answer
Correct Answer: C

This option ensures that the service territory member's operating hours are aligned with the service territory's time zone, and avoids scheduling conflicts or gaps. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_operating_hours.htm&type=5


Question No. 5

Universal Containers (UC) is rolling out Inventory Management to better manage parts and inventory. UC wants to automatically associate certain parts and products to Work Orders upon creation based on the work to be performed.

How should the Consultant meet this requirement?

Show Answer Hide Answer
Correct Answer: C

This option allows automatically associating certain products to Work Orders based on the work type selected, and generating Work Order Line Items for those products. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_work_types.htm&type=5


Get All 163 Questions Explore Other Salesforce Exams