Question No. 1

Customer relationships and reliable service are the main focus this year at Ursa Major Solar. Management has

asked that once a technician has serviced a customer, they continue to service that customer when possible.

What should the consultant recommend to meet this requirement?

ADesignate a Skill-based resource to the Work Order.

BAssign a Preferred status Resource Preference to the Account.

CConfigure an account preference on the Service Resource record.

DInclude the Required Resource work type in Scheduling Policies.

Show Answer

Correct Answer: B

This option should be recommended to meet this requirement, as it allows specifying which service resources are preferred by customers or accounts when scheduling service appointments. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_resource_preferences.htm&type=5

Question No. 2

Universal containers has a large volume of cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.

AChange the Work Order with a closed status of ''Cancelled.''

BChange the Work Order with a status of ''New.''

CRe-use the existing Work Order for the follow-up.

DCreate a child Work Order for the follow-up Work Order.

Show Answer

Correct Answer: A, C

Changing the Work Order with a closed status of ''Cancelled'' allows tracking Work Order cancellations and subsequent follow-ups using reports or dashboards based on Work Order status field values[23. Re-using the existing Work Order for the follow-up allows maintaining the relationship between the original customer request and the follow-up action without creating duplicate records[24. Changing the Work Order with a status of ''New'' would not indicate that it was cancelled before. Creating a child Work Order for the follow-up Work Order would create an unnecessary hierarchy of Work Orders that could complicate reporting and scheduling. Reference: [23. https://help.salesforce.com/s/articleView?id=sf.fs_work_orders.htm&type=5 [24. https://trailhead.salesforce.com/en/content/learn/modules/field-service-lightning-basics/field-service-lightning-work-orders

Question No. 3

Service resources at universal container UC frequently work in more than one

service territory the current scheduling policy looks only at primary territory while us

still want to optimizer to use the service resource primary when scheduling, UC also

wants the scheduling policy to look at the resources secondary services territory

Which two scheduling policy changes should a consultant recommend?

Choose 2 answers

AIncludes the match territory work rule

BRemove the match territory work rule

CSelect working location enable primary on the working territories work rule

DDeselect working location primary on the working territories work rule

Show Answer

Correct Answer: A, D

The match territory work rule is used to match service appointments to service resources based on their assigned territories. Deselecting working location primary on the working territories work rule allows considering secondary territories as well as primary territories when matching service appointments to service resources. Removing the match territory work rule would ignore territories when scheduling service appointments. Selecting working location enable primary on the working territories work rule would only consider primary territories when matching service appointments to service resources. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_work_rules_overview.htm&type=5

Question No. 4

Universal Containers has customers who have previously negotiated pricing on some products.

Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders?

ACreate customer-specific Price Books and add all products as Price Book Entries.

BUtilize a custom Global Price Book and add price-negotiated products as Price Book Entries.

CCreate customer-specific Price Books and add only price-negotiated products as Price Book Entries.

DUtilize a custom Global Price Book and add all products as Price Book Entries.

Show Answer

Correct Answer: C

This option allows applying different prices for the same product based on the customer agreement, and avoids duplicating products that have standard prices. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_price_books.htm&type=5

Question No. 5

Universal Containers wants to ensure Technicians have the correct equipment before arriving at a Job site.

Which two considerations should the Consultant take into account when configuring Salesforce Field Service?

Choose 2 answers

AQuantity and Unit of Measure are required when adding a Required Product.

BValidation Rules and Triggers created on the Work Order and Work Order Line Item objects are automatically recreated for Work Types.

CRequired Products must be added to both the Work Order and all Work Order Line Items.

DWork Types can be configured to include Required Products on Work Orders and Work Order Line Items.

Show Answer

Correct Answer: B, D

Free Salesforce Field-Service-Consultant Exam Actual Questions

The questions for Field-Service-Consultant were last updated On Dec 19, 2024