Free Salesforce CRT-211 Exam Actual Questions

The questions for CRT-211 were last updated On Jan 17, 2025

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Question No. 1

The distributors at Cloud Kicks are eligible for support based on a specific service contract-How should the administrator show this in Salesforce?

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Correct Answer: A

Entitlement management lets you create and maintain service contracts that specify the support terms for each account. You can use entitlement processes to automatically apply the correct service contract to a case based on criteria you define. Reference: https://trailhead.salesforce.com/en/content/learn/modules/entitlements/entitlements_overview


Question No. 2

Cloud Kicks needs to create 10 separate environments for various projects. A developer sandbox has been created with the necessary configuration and dat

a. The administrator needs to create 10 now environments with the same metadata and data for each user.

What should the administrator do to meet the requirements?

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Correct Answer: C

Cloning a sandbox creates a duplicate copy of an existing sandbox with the same type, name, description, configuration, and license type as the original sandbox. Cloning a sandbox is useful when you need to create multiple sandboxes with the same metadata and data for testing or development purposes. Reference: https://help.salesforce.com/s/articleView?id=sf.data_sandbox_clone.htm&type=5


Question No. 3

Cloud kicks has received feedback that customers are frustrated with the amount of time it takes to reach a support agent by area of expertise according to product information after a new case has been submitted. Love you too jani

Which feature should administrator configure in order to improve the case management process?

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Correct Answer: A

Omni-Channel is a feature that allows service reps to receive work assignments based on their availability, capacity, and skills. It also allows administrators to define routing rules and priorities for different types of work items, such as cases, chats, or leads. Omni-Channel can help reduce the wait time for customers and improve the efficiency of service reps.


Question No. 4

Which two ways can an administrator review the page performance for a Lightning record page?

Choose 2 answers

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Correct Answer: B, D

The Analyze button is a tool that allows administrators to view the performance metrics of a Lightning record page, such as load time, component count, and component type. The Pages menu is a tool that allows administrators to access the Lightning Page Performance Optimizer app, which provides recommendations and best practices for improving the performance of a Lightning record page


Question No. 5

Cloud Kicks has two record-triggered flows on the same object. One flow creates a child record when criteria are met. The second record-triggered flow is based on criteria to check if the child record exists and updates a field. The field on the child record that needs to be updated Is still null after the second record trigger.

What should the administrator do to resolve this issue?

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Correct Answer: C

Flows are tools that automate business processes by collecting data and performing actions in your org or an external system. Flows can be triggered by various events such as record creation, updates, or invocations from other processes or flows. Flows can also have decision elements that evaluate conditions and determine which path to follow in the flow. By combining the two flows into one with decision elements, the administrator can ensure that the flow runs in the correct order and updates the field on the child record after it is created by the first flow. Reference: https://help.salesforce.com/s/articleView?id=sf.flow_concepts.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_decision.htm&type=5


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