Free Salesforce ADX-201 Exam Actual Questions

The questions for ADX-201 were last updated On Nov 3, 2024

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Question No. 1

An analytics user at Cloud Kicks needs Read, Create, and Edit access for objects and Should

be restricted from deleting any records.

What should the administrator do to meet this requirement?

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Correct Answer: C

A custom profile is a profile that can be created and customized by administrators to define what users can see and do in Salesforce based on their job function or role. It can be used by Cloud Kicks to give read, create, and edit access for objects and restrict users from deleting any records by creating and assigning a custom profile with delete access removed for each object in the object settings. Assigning the standard system administrator profile to analytical user, giving user view all access and assigning them to highest role in role hierarchy, or creating and assigning permission set that includes read, create, and edit access are not solutions for giving read, create, and edit access for objects and restricting users from deleting any records; they either give too much access or do not remove delete access. Reference: https://help.salesforce.com/s/articleView?id=sf.users_profiles.htm&type=5


Question No. 2

What are two considerations an administrator should keep in mind when working with Salesforce objects?

Choose 2 answers

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Correct Answer: B, C

Standard objects are objects that are included with Salesforce by default, such as Account, Contact, Lead, Opportunity, etc. They have predefined fields and functionality that support common business processes. Custom objects are objects that you create to store information that is specific to your organization or industry. You can create new standard objects using the Object Manager in Setup. Reference: https://trailhead.salesforce.com/en/content/learn/modules/data_modeling/standard_and_custom_objects


Question No. 3

Universal Containers (UC) customers have provided feedback that their support cases are not

being responded to quickly enough. UC wants to send all unassigned Cases that have been open for

more than two hours to an urgent Case queue and alert the support manager.

Which feature should an administrator configure to meet this requirement?

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Correct Answer: A

Case escalation rules are a feature that can be used to meet this requirement. Case escalation rules can automatically escalate cases that meet certain criteria, such as being open for more than a specified time or having a certain priority. Escalation rules can assign cases to a different owner or queue and send email notifications to the support manager or other recipients. Reference: https://help.salesforce.com/s/articleView?id=sf.case_escalation.htm&type=5


Question No. 4

Cloud Kicks wants to allow customers to create their own cases while visiting its public

homepage.

What should the administrator recommend?

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Correct Answer: B

Web-to-Case allows you to create cases from a form on your website.


Question No. 5

Sales Users at Cloud Kicks are requesting that the data in the industry field on the Account object

displays on the Opportunity page layout.

Which type of the field should an administrator create to accomplish this?

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Correct Answer: C

A cross object formula field is a type of formula field that references fields from related objects using relationships such as lookup or master-detail. It can be used to display data from one object on another object without creating another relationship or copying data. A cross object formula field can be created on opportunity object to display data from industry field on account object using account ID lookup relationship. A custom account field, a standard account field, or a master-detail relationship field are not types of fields that can display data from industry field on account object on opportunity page layout; they either do not exist or do not reference related objects. Reference: https://help.salesforce.com/s/articleView?id=sf.cross_object_formulas.htm&type=5


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