Free PeopleCert ITIL-4-Transition Exam Actual Questions

The questions for ITIL-4-Transition were last updated On Apr 3, 2025

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Question No. 1

A service provider is planning a major change to its services and the way it delivers them. The project will include many changes to the working practices of staff. The service provider expects resistance to these changes and would like to manage communication in a sensitive way. Which is the MOST appropriate approach?

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Correct Answer: B

Question No. 2

An organization is designing a survey to assess the needs and expectations of its staff.

What is this an example of?

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Correct Answer: D

Question No. 3

Which is included in onboarding?

1. Negotiating service targets with customers

2. Building awareness of the new consumer

3. Ensuring resources are prepared for service provision

4. Designing the service components and infrastructure

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Correct Answer: B

Question No. 4

In which TWO situations should be ITIL guiding principles be considered?

1. In every initiative

2. In all relationships with stakeholders

3. Only specific initiatives where the principle is relevant

4. Only specific stakeholder relationships where the principle is relevant

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Correct Answer: A

Question No. 5

Which two stakeholders co-create value in the service relationship?

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Correct Answer: A