Free PeopleCert ITIL-4-Transition Exam Actual Questions

The questions for ITIL-4-Transition were last updated On Apr 4, 2025

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Question No. 1

A large service provider with many staff has built a relationship with a customer and agreed a 10-year contract. Both organizations have shared information freely and responded to requests.

Which is MOST LIKELY to be a threat to maintaining the relationship?

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Correct Answer: D

Question No. 2

When an organization has initiated an IT transformation project, which 'organizational change management' activity should it carry out FIRST?

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Correct Answer: A

Question No. 3

Which statement about user communities is CORRECT?

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Correct Answer: B

Question No. 4

An organization has IT divisions distributed globally. As the organization has grown, it has become

difficult to align the activities of the IT divisions with the organization 's objectives

How can the organization ensure that all IT activities are aligned with the organization 's objectives?

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Correct Answer: D

Question No. 5

What do design thinking and service-dominant logic have in common?

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Correct Answer: B