Free PeopleCert ITIL-4-Specialist-High-velocity-IT Exam Actual Questions

The questions for ITIL-4-Specialist-High-velocity-IT were last updated On Mar 21, 2025

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Question No. 1

Which value chain activity communicates the current status of all four dimensions of service management?

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Correct Answer: C

Question No. 2

A bank provides an online banking service to external users. The bank measures the functional and non-functional aspects of the service in several ways and is meeting its targets. However, user satisfaction with the service is not as high as the bank would like it to be.

Which is the BEST example of an additional aspect of the service that the bank should measure?

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Correct Answer: A

Question No. 3

Which statement about employee surveys is CORRECT?

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Correct Answer: A

Question No. 4

Which statement BEST describes the role of IT staff in risk management?

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Correct Answer: A

Question No. 5

An organization is receiving complaints about the performance of one of its online services. Some of the complaints are coming from its internal employees who are reporting issues with onboarding new consumers. The organization has limited resources.

Which is the FIRST step that this organization should take to address the complaints?

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Correct Answer: B