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During testing, you notice that the Send case status email step does not send an email. Which work item do you create in Agile Workbench to address this issue?
How do you provide users with guidance for completing a form and avoid the need for application training?
it provides users with guidance for completing a form and avoids the need for application training. An instruction is a short text that appears above a form and explains what the user needs to do to complete the task. An instruction can help users understand the purpose and context of a form and reduce errors or confusion. Reference: https://academy.pega.com/library/87/pega-certified-business-architect-pcba-87v1 (Module 9: User Interface)
Consider the following user story:
As a customer, I want to be able to cancel an open service request at any time.
Select the configuration option that satisfies the user story.
A retail company wants to provide a tracking tool for customers to enter their order number and see the order status, package location, and estimated delivery date. A small number of customers have requested a visualization tool that allows them to see a map with the path their package has traveled.
Which option fits the scope for the minimum lovable product (MLP) based on Pega best practices?
You are defining a view for a loan application. If the loan applicant indicates that there is an existing open account, the Date account opened must be before the current date.
How do you configure the case type to verify that the value of Date account opened is in the past?
