Free Pegasystems PEGAPCBA87V1 Exam Actual Questions

The questions for PEGAPCBA87V1 were last updated On Nov 18, 2024

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Question No. 1

A software company wants customers to receive troubleshooting support easily. New customers prefer to get assistance by using a call center while more experienced customers prefer using the online company forum.

Which three of the following statements are true? (Choose Three)

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Correct Answer: A, B, E

A journey is a high-level description of an end-to-end process that delivers value to a customer or stakeholder. A microjourney is a specific path or scenario within a journey that achieves a particular outcome or goal for a persona or role. In this case, customer obtains troubleshooting assistance is a journey, and new customer obtains troubleshooting assistance by using a call center and experienced customer obtains troubleshooting assistance by using the online forum are microjourneys. Reference: https://community.pega.com/knowledgebase/articles/application-development/86/defining-journeys-and-microjourneys


Question No. 2

Which two statements about data records are true? (Choose Two)

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Correct Answer: A, D

Data records are instances of data types that store information in your application. Data records need unique, user-generated IDs to identify and reference them. Data records also define permissible values for data fields that use them as data sources, such as drop-down lists, radio buttons, etc. Reference: https://community.pega.com/knowledgebase/articles/data-management-and-integration/86/creating-data-records


Question No. 3

Which configuration informs a user by email when an assignment is added to the user's worklist?

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Correct Answer: B

To inform a user by email when an assignment is added to the user's worklist, you need to configure the case type to send assignment notifications to assigned users. This option enables email notifications for all assignments in the case type. The other options are either incorrect or irrelevant for this requirement. Reference: https://docs-previous.pega.com/case-management/87/sending-email-notifications


Question No. 4

Hospital staff members enter appointment details including relevant patient information, diagnoses, lab orders, and prescribed medication. This information is aggregated in the Patient visit summary view. The patient receives a copy of this view through email.

Which two configurations, when applied in combination, achieve this behavior? (Choose Two)

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Correct Answer: A, B

To send a copy of the Patient visit summary view through email, you need to first create a PDF file of the view by using a Create PDF automation that references the view. Then, you need to add a Send Email step to the case life cycle and enable the option to include attachments. You can then select the PDF file as an attachment and send it to the patient's email address. The other options are either incorrect or irrelevant for this requirement. Reference: https://docs-previous.pega.com/automating-work/87/creating-pdf-files https://docs-previous.pega.com/case-management/87/sending-emails


Question No. 5

What two visualizations can you use to present insight data on the Explore Data landing page? (Choose Two)

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Correct Answer: A, C

You can use a list or an interactive chart to present insight data on the Explore Data landing page. A list displays the data in a tabular format, while an interactive chart displays the data in a graphical format, such as a pie chart or a bar chart. You can also filter, sort, group, and drill down the data in both types of visualizations. Reference: https://community.pega.com/knowledgebase/articles/reporting/86/viewing-insights-explore-data-landing-page


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