..Pega Business Architect creates the following user story for the project backlog:
..a member of the loyalty program, I would like to be automatically enrolled in all eligible promotional offers so that I can take advantage of the savings without having enroll manually.
Which aspect of the phrase "so that..." does the user story reference?
In the user story 'As a member of the loyalty program, I would like to be automatically enrolled in all eligible promotional offers so that I can take advantage of the savings without having to enroll manually,' the phrase 'so that...' references the business value.
Business Value:
The 'so that...' clause in a user story explains the benefit or value that the feature provides. It clarifies why the feature is important and what the user or business gains from it.
In this case, the business value is that loyalty program members can save time and effort by not having to manually enroll in promotional offers, which enhances customer satisfaction and loyalty.
Pega Academy: User Story Best Practices
Pega Documentation: Writing Effective User Stories
You are asked to create a visualization that allows managers in the Customer Service division to track the number and status of Customer Support Request cases submitted over the last 30 days.
What is the process that you follow to create this visualization?
To create a visualization that allows managers to track the number and status of Customer Support Request cases submitted over the last 30 days, follow these steps:
Open the Explore data landing page: This page allows you to create and explore data visualizations.
Create a new insight: Insights help you visualize and analyze data trends and metrics.
Pega Academy: Data Exploration and Visualization
Pega Documentation: Creating Insights
The business process for an automobile insurance claim consists of the following phases:
* Submission: The customer contacts a customer service representative (CSR) to file the claim.
* Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.
* Repair: A third party performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.
* Verification: After each vehicle repair, the adjuster closes the claim.
According to Pega best practices, which phase can you implement as a child case?
Submission: This phase involves the initial contact and filing of the claim, which typically doesn't need to be a separate case as it's an initial action.
Review: This phase involves an adjuster reviewing the claim and assessing damages, which can be handled within the primary case.
Repair: The repair phase involves interaction with third-party vendors and ongoing communication, making it suitable to be implemented as a child case to track each repair separately.
Verification: This phase is a closing action performed after repairs, which doesn't typically require a separate case.
...event center has a case type that allows customers to book a dining room for events. After customers provide basic information and indicate whether they want catering for the event, the following behavior occurs:
If customers do not ask for catering, they receive a rental rate quote for the dining room.
If customers indicate that they want catering for the event, they must choose a menu before they can receive a quote.
Which two options do you use to configure the case type to achieve the requested behavior? (Choose Two)
To achieve the requested behavior in the event center case type:
Create a checkbox for customers to indicate whether they want catering for the event. This allows customers to specify their preference for catering.
Add a decision shape to evaluate whether the customer has checked the catering checkbox. Based on this decision, the case will either proceed to provide a rental rate quote or prompt the customer to choose a menu before receiving a quote.
Configure the menu preferences and appointment date fields with a visibility condition that displays these fields only if the customer selects the catering checkbox. This ensures that customers who do not want catering do not see these fields, streamlining the process.
Which two statements are true about Minimum Lovable Product (MLP) sizing when using the Estimator tool? (Choose Two)
MLP sizing leads to more precise resource planning: Accurate sizing of the MLP helps in precise allocation and planning of resources, ensuring that the team can deliver the required functionality within the defined time frame.
Initial estimations are high-level approximations: The initial estimations provided during the planning phase are high-level and may require refinement as more details about the requirements and scope become available.
