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wants an application to process a new customer loyalty account that the store uses for marketing and customer retention efforts. The customer enters their correct information. The data is stored in a data relationship with an external data source.
Which type of data relationship do you create?
For an application to process a new customer loyalty account with data stored in a data relationship with an external data source, you should create a data reference field.
Data Reference Field: This field type allows the application to reference and use data from an external source without embedding it directly within the case. This is suitable for maintaining up-to-date information and integrating with external systems.
Pega Academy: Data Management
Pega Documentation: Data Relationships and Integration
Which two statements are true about insights? (Choose Two)
Two statements about insights are true:
B . You can search for and select the fields that you want to include in an insight. This allows for customized data visualizations based on selected fields.
C . You can transform data queries into sharable visualizations, making it easy to share insights with others in the organization.
Pega Academy: Insights and Data Visualization
Pega Documentation: Creating and Sharing Insights
An order fulfillment case type allows a customer to update user profile information during the order placement stage. The user profile consists of the following three pages:
Account ID and password
Customer contact information
A list of open orders with the status of each order
How do you configure the case type to allow customers to update any of the user profile pages individually?
In Pega, optional actions allow users to perform actions that are not part of the primary process flow but can be performed if needed. This is particularly useful for updating user profile information which may not always be required during the order placement stage. By adding a set of optional actions to the case workflow, customers can update any of the user profile pages individually without disrupting the main flow of the case.
Your client is planning their next Minimum Lovable Product (MLP) release.
Which three pillars of case design must the Pega Business Architect ensure are taken into account, to capture information for the release? (Choose Three)
When planning the next Minimum Lovable Product (MLP) release, a Pega Business Architect should focus on the three pillars of case design: Personas and Channels, Case Types, and Data and Interfaces.
Personas and Channels:
Personas: Identify the different user roles (personas) that will interact with the application. Understanding personas helps in designing user experiences that meet their needs.
Channels: Determine the channels (e.g., web, mobile) through which users will interact with the system. This ensures that the application is accessible and user-friendly across different platforms.
Case Types:
Case Types: Define the different types of cases that the application will manage. Case types are fundamental to structuring the application and ensuring that it can handle various processes and workflows efficiently.
Data and Interfaces:
Data: Identify the data required to support the case types and processes. This includes understanding data sources, data structures, and how data will be captured and used.
Interfaces: Determine the interfaces needed to integrate with external systems. Interfaces are crucial for ensuring that the application can interact with other systems and exchange information seamlessly.
Pega Academy: Case Design
Pega Documentation: Minimum Lovable Product (MLP)
....wants to create a mobile app experience for users and CSRs for its Transaction Dispute application, following requirements, which option requires you to configure distinct mobile app channels?
Mobile app color palettes are different for users and CSRs: Configuring distinct mobile app channels is required when you need different UI elements, such as color palettes, for different user groups (e.g., users and CSRs).
