You are performing an ISMS audit at a residential nursing home called ABC that provides healthcare services. You find all nursing home residents wear an electronic wristband for monitoring their location, heartbeat, and blood pressure always. You learned that he electronic wristband automatically uploads all data to the artificial intelligence (AI) cloud server for healthcare monitoring and analysis by healthcare staff.
To verify the scope of ISMS, you interview the management system representative (MSR) who explains that the ISMS scope covers an outsourced data center.
Select four options for the clauses and/or controls of ISO/IEC 27001:2022 that are directly relevant to the verification of the scope of the ISMS.
Scenario 1: Fintive is a distinguished security provider for online payments and protection solutions. Founded in 1999 by Thomas Fin in San Jose, California, Fintive
offers services to companies that operate online and want to improve their information security, prevent fraud, and protect user information such as PII. Fintive centers
its decision-making and operating process based on previous cases. They gather customer data, classify them depending on the case, and analyze them. The company
needed a large number of employees to be able to conduct such complex analyses. After some years, however, the technology that assists in conducting such analyses
advanced as well. Now, Fintive is planning on using a modern tool, a chatbot, to achieve pattern analyses toward preventing fraud in real-time. This tool would also be
used to assist in improving customer service.
This initial idea was communicated to the software development team, who supported it and were assigned to work on this project. They began integrating the chatbot
on their existing system. In addition, the team set an objective regarding the chatbot which was to answer 85% of all chat queries.
After the successful integration of the chatbot, the company immediately released it to their customers for use. The chatbot, however, appeared to have some issues.
Due to insufficient testing and lack of samples provided to the chatbot during the training phase, in which it was supposed "to learn" the queries pattern, the chatbot
failed to address user queries and provide the right answers. Furthermore, the chatbot sent random files to users when it received invalid inputs such as odd patterns
of dots and special characters. Therefore, the chatbot was unable to properly answer customer queries and the traditional customer support was overwhelmed with
chat queries and thus was unable to help customers with their requests.
Consequently, Fintive established a software development policy. This policy specified that whether the software is developed in-house or outsourced, it will undergo a
black box testing prior to its implementation on operational systems.
Based on this scenario, answer the following question:
Based on scenario 1, the chatbot was unable to properly answer customer queries. Which principle of information security has been affected in this
case?
How are internal audits and external audits related?
Internal audits and external audits are integral components of the certification cycle, ensuring regular monitoring of the management system. Internal audits help organizations prepare for external audits by identifying and addressing potential nonconformities, while external audits validate the compliance of the management system with ISO/IEC 27001 standards.
A telecommunications company uses the AES method for ensuring that confidential information is protected. This means that they use a single key to encrypt and
decrypt the information. What kind of control does the company use?
Which one of the following options describes the main purpose of a Stage 1 audit?
The main purpose of a Stage 1 audit is to evaluate the adequacy and effectiveness of the organisation's ISMS documentation, and to assess whether the organisation is prepared for the Stage 2 audit, where the implementation and operation of the ISMS will be verified. The Stage 1 audit also involves verifying the scope, objectives, and context of the ISMS, as well as identifying any areas of concern or nonconformities that need to be addressed before the Stage 2 audit.