Name: ISO/IEC 20000 Foundation Exam
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SKU: ISO-IEC-20000-Foundation
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Free PECB ISO-IEC-20000-Foundation Exam Actual Questions

The questions for ISO-IEC-20000-Foundation were last updated On Nov 18, 2024

Question No. 1

Why would organization adopt ISO/TEC 20000?

ATo certify their products

BTo certify their services

CTo review the Service Management System (SMS)

DTo confirm that all ITIL guidelines have been implemented

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Correct Answer: C

Question No. 2

Where an external supplier is using a sub-contracted supplier, who is responsible for ensuring that the sub-contracted supplier meets their contractual obligations?

AThe external supplier

BThe service provider's business relationship manager

CThe service provider's contract manager

DThe sub-contracted supplier

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Correct Answer: A

Question No. 3

A release is tested before deployment. The release fails the test because it does not meet the acceptance criteri

a. According to the standard, what must happen?

AThe release should be stopped and rejected so another team can fix it

BThe change advisory board (CAB) should meet and decide whether to deploy or not

CThe organization should decide on necessary actions and deployment

DThe operations team should make the decision to safeguard the live environment

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Correct Answer: C

Question No. 4

Which is NOT a specific resource management responsibility within ISO/IEC 20000-1?

AThe competencies required for service management roles shall be determined

BAll service management personnel shall be aware of their contribution to service management objectives

CAppropriate service management staff training records shall be maintained

DAll service management staf shall be qualified to at least ITIL Foundation level

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Correct Answer: D

Question No. 5

What is the relationship between ISO/IEC 20000-1, ISO 9001 and ISO/IEC 27001?

ADemonstration of conformance for ISO/IEC 20000-1 Information security management requires that ISO/IEC 27001 processes are used

BOrganizations can only be certified to one of them at a time

CCertification of ISO 9001 and ISO/IEC 27001 Is a pre-requisite to applying for ISO/IEC 20000-1 certification

DThe management systems of all three may be integrated

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Correct Answer: D