Name: ISO/IEC 20000 Foundation Exam
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SKU: ISO-IEC-20000-Foundation
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Free PECB ISO-IEC-20000-Foundation Exam Actual Questions

The questions for ISO-IEC-20000-Foundation were last updated On Jan 16, 2025

Question No. 1

One of the activities required for effective planning, coordination, and evaluation of requested changes is assessing the impact and required resources. Which process or function is responsible for this activity?

AService desk

BRelease and deployment management

CChange management

DConfiguration management

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Correct Answer: C

Question No. 2

A release is tested before deployment. The release fails the test because it does not meet the acceptance criteri

a. According to the standard, what must happen?

AThe release should be stopped and rejected so another team can fix it

BThe change advisory board (CAB) should meet and decide whether to deploy or not

CThe organization should decide on necessary actions and deployment

DThe operations team should make the decision to safeguard the live environment

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Correct Answer: C

Question No. 3

What does ISO/IEC 20000-1 specify?

AA methodology for ensuring that service management operates at the least possible cost

BThe requirements for a service management system

CBest practice guidelines for service management

DGuidance on the application of service management systems

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Correct Answer: B

Question No. 4

How many years is an ISO/IEC 20000-1 certificate valid for the Certification scheme?

AOne

BTwo

CThree

DFive

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Correct Answer: C

Question No. 5

During an audit, what is an observation?

AA recommendation that has to be actioned

BA non-fulfillment of a requirement

CA conformity where there is an opportunity for improvement

DA finding against an area which is NOT in the scope of the standard

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Correct Answer: C