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Which is one of the ways that a service provider can demonstrate governance of applicable processes operated by an external supplier?
When managing a major incident, what is one of the activities that needs to be performed?
Top management has to provide evidence of its commitment to planning, establishing, implementing, operating, and improving its service management system (SMS) within the context of the organization's business and customers' requirements. What is the best way that management can make this visible?
A transport company with 1500 laptops, received many requests for expansion of the internal memory because its size has proven to be insufficient. Which process should have prevented this from happening?
