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Gina has accepted a lead and conducted a series of interviews with the customer. Based on the interviews, she has concluded that this lead is not worth pursuing. Which action will Gina take now?
In Oracle CX Sales, a lead deemed unworthy after qualification is 'Retired' (D), removing it from active pursuit while retaining it for records. 'Reject the lead' (B) is less common terminology in Oracle, typically used pre-acceptance. 'Transfer the lead' (A) reassigns it, not applicable here. 'Escalate the lead' (C) seeks review, unnecessary for a dead-end lead. 'Convert the lead' (E) is for qualified leads. The answer (Ans: 4) aligns with Oracle's lead disposition process.
Opportunities can be categorized based on different product groups, service lines, geographies, industries, and more. What is the term for this categorization?
In Oracle CX Sales, categorizing opportunities by attributes like product groups or geographies is called 'Opportunity Grouping' (E), a term for segmentation analysis. 'Sales Group' (A) refers to teams. 'Sales Pipeline' (B) tracks progress, not categories. 'Revenue Collection' (C) is unrelated. 'Sales Forecast' (D) predicts revenue, not categorization. The answer (Ans: 5) matches Oracle's terminology.
Which three are used for creating leads in the CX Sales application?
Oracle CX Sales supports multiple lead creation methods. 'A Sales Administrator can use the Import Management process' (B) allows bulk lead imports. 'Integration with a marketing application like Oracle Eloqua' (C) automates lead capture from campaigns. 'A salesperson can manually create new leads in the UI' (D) enables direct entry. 'A built-in lead generation process tool' (A) is vague and not a standard Oracle CX Sales feature; lead generation typically ties to marketing tools or manual actions. The answer (Ans: 2-3-4) reflects Oracle's lead creation options.
Which two statements concerning lead score are correct?
In Oracle CX Sales, 'Lead score is a score assigned to a lead that can help in its qualification' (A) is true, aiding prioritization. 'Lead score can be used as a criterion for lead ranking rules' (C) is also true, as scores drive rank tiers. 'Must come from lead source data' (B) is false, as scores use multiple data points (e.g., behavior, profile). 'Only run once per week' (D) is incorrect, as scoring can be dynamic. The answer (Ads: 1, 3) reflects Oracle's flexible scoring system.
Sales groups help the business team to analyze opportunities of a similar type and track their progression in the sales pipeline. On which three criteria can sales groups be based?
Sales groups in Oracle CX Sales categorize opportunities for analysis. 'Service' (A) and 'Product' (B) are common criteria, reflecting offerings. 'Business Lines' (E) align with organizational units. 'Sales Manager' (C) defines team ownership, not group criteria. 'Contracts' (D) are specific to deals, not grouping. The answer (Ans: 1, 2, 5, corrected from 3-5) fits Oracle's sales group definition.
