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You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?
Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?
If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.
Your customer has informed you about a possible error in the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losing time and being ineffective.
What is causing the problem?
Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?
