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You have been instructed to implement the ''My Knowledge'' page for your customer's Engagement Cloud site.
Which is the correct first action in configuring ''My Knowledge''?
One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?
When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.
Which four statements are correct about hotkeys for Action Commands?
Milestones are not getting applied to service requests in the customer environment.
Identify three causes.
