Question No. 1

Which two options are true about role synchronization for Digital Customer Service (DCS)?

Ais required for every DCS instance

Balso synchronizes userIDs and passwords between DCS and Engagement Cloud

Cenables DCS user authentication through an identity management service (such as Engagement Cloud identity management)

Dis real time

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Correct Answer: A, D

Question No. 2

Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.

Which of the following is causing this behavior?

AThe user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.

BThe profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.

CThe batch job for recommendations has not been executed.

DThe profile CSO_ENABLE_SVC_KMHOME is set to Y.

EThe profile CSO_ENABLE_CATEGORY_FILTER is set to N.

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Correct Answer: A

Question No. 3

You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.

Identify two valid approaches to get this large volume of data.

AYou can schedule a single export as an ESS job (also known as a ''scheduled process'') for all 12 months of SR data.

BYou can download large volumes of SR data from the Analytics interface.

CYou must retrieve large volumes of data through a REST API endpoint.

DYou can schedule incremental exports as ESS jobs (also known as a ''scheduled process'') on a periodic basis, such as weekly or monthly.

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Correct Answer: A, B

Question No. 4

One of your service agents needs a new search filter on his Service Requests' list page.

How can the agent achieve this?

AAdd fields from the advanced search functionality.

BGrant the agent Administrator permissions to add new search filters.

CCreate a new search through the application composer.

DCreate several personalized searches and create them to each other.

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Correct Answer: C

Question No. 5

Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

AVBCS is a visual development tool for creating applications in DCS.

BDCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.

CDCS is an Offering in Engagement Cloud and VBCS is part of that Offering.

DDCS is a visual development tool for creating applications in VBCS.

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Correct Answer: A, C

Free Oracle 1Z0-1064-22 Exam Actual Questions