Question No. 1

Which three statements are true about building Digital Customer Service (DCS) applications?

AMany DCS applications can be active in production at the same time.

BDCS includes a ''reference implementation template'' that illustrates recommended implementation practices.

COnly one version of a DCS application can be active in production at any time.

DDCS application can be embedded in other sites.

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Correct Answer: B, C, D

Question No. 2

You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

ATime Period

BDuration

CAvailable

DInterval

EStart/Stop

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Correct Answer: B

Question No. 3

Identify three considerations before starting the configuration of assignment rules to service requests.

Athe attributes of queues to use as criteria for your rule assignments

Bthe candidates of service requests to use as criteria for your rule assignments

Cthe candidates of queues to use as criteria for your rule assignments

Dthe attributes of service requests to use as criteria for your rule assignments

Ethe rule sets you want to create and the rules to include in each rule set

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Correct Answer: B, C, E

Question No. 4

You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:

Standard text appended:

''Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081)

Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: nnn-test.fa.extservice.incoming.2@oracle.com. {# #SR0000003056# #}''

Which statement is true?

AYou can completely eliminate the standard text appended by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

BYou have to edit the e-mail template and add HTML code to customize the standard text section.

CYou can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

DYou cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

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Correct Answer: C

Question No. 5

What should you do to enable Password Reset in Digital Customer Service (DCS)?

AAdd the Password Reset component to your DCS application.

BInstruct users that they can only change their password by chatting with an agent.

CEnable the ''Password Reset'' option in the User Administration component.

DObtain the Change Password Link and add it to your DCS page.

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Correct Answer: D

Free Oracle 1Z0-1064-22 Exam Actual Questions

The questions for 1Z0-1064-22 were last updated On Sep 16, 2024