Name: Oracle B2B Service 2022 Implementation Professional
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Free Oracle 1Z0-1064-22 Exam Actual Questions

The questions for 1Z0-1064-22 were last updated On Apr 20, 2025

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Question No. 1

What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

AChat with an Agent about a Service Request.

BView and edit attachments to a Service Request.

CCreate a Service Request.

DDelete a Service Request.

EAdd a message to a Service Request.

Show Answer

Correct Answer: A, B, C, D

Question No. 2

Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.

What could be causing this behavior?

AAuthors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.

BArticles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.

CThere is a configuration failure in the publishing task. A user provisioned as ''Knowledge Manager'' must ensure that the ''automatic refresh for articles'' option is set to ''Yes'' from the ''Manage Administrator Profile Values'' task.

DUsers that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.

Show Answer

Correct Answer: B

Question No. 3

Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.

What are two advantages of creating a new service catalog instead of using an existing one?

Arequires less work and effort

Ballows use of a simpler hierarchy

Callows the display of a product hierarchy specifically for service purposes

Dallows you to use the same product hierarchy as sales

Show Answer

Correct Answer: A, D

Question No. 4

Which three subobject functions are included in the REST API for Service Requests (SRs)?

AUpdate SR reference

BUpdate resource manager

CDelete activity

DUpdate resource member

EDelete message

Show Answer

Correct Answer: A, C, D

Question No. 5

Select the correct procedure to enable the Audit History tab for Service Requests.

ASign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the ''Service'' tile from the list of products.Click ''Setup'' in the Administration section.In the Functional Areas section, select ''Productivity Tools''. Select the task ''Manage Global Search Profile Options''.Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.

BSign in to Engagement Cloud as a user.From the navigation tool, select ''Set Preferences''.Under ''Service'' select ''Configure Audit History''.From the ''Enable'' tab, click ''Yes'' for the ''Show Audit History'' option.Select the ''Fields'' tab and add all desired fields to the ''Displayed Fields'' column.Select the ''Filters'' tab, choose an available field, add the desired filter, and add the filter to the ''Active Filters'' list.Save the configuration.

CSign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose ''Appearance''.Under General, click ''Enable'' next to ''Show Audit History'' option.Save the configuration.

DSign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for ''Service Request Audit History''.In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.

Show Answer

Correct Answer: D