Question No. 1

Which statement correctly differentiates between a bulk operation and a batch operation?

AA bulk operation performs a single operation, whereas a batch operation performs a single operation on a single object.

BA bulk operation performs the same operation on multiple objects, whereas a batch operation performs multiple operations.

CA bulk operation performs multiple operations on the same object, whereas a batch operation perform the same operation on multiple objects.

DA bulk operation performs the same operation on a single object, whereas a batch operation performs multiple operations on multiple objects.

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Correct Answer: B

Question No. 2

For which three reasons should you recommend using workflows?

AThey can sort incidents raised by a contact.

BThey guide agents through complex customer interactions and data updates.

CThey help customers find relevant knowledge answers.

DThey promote efficiency.

EThey reduce human error.

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Correct Answer: B, D, E

Question No. 3

Your customer wants to display customized branding information in the login window. Which two options can be used?

AUse the BRAND_WELCOME_MSG configuration setting, which specifies the welcome message that is displayed on the login page.

BUse the BRAND_CONTENT_URL configuration setting, which specifies the URL that is used to display content in the content pane of the login page.

CUse the LOGIN_SECURITY_URL, configuration setting, which specifies the URL that is used to display content in the content pane of the login page.

DUse the LOGIN_SECURITY_MSG configuration setting, which specifies the welcome message that is displayed on the login page.

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Correct Answer: B

Question No. 4

You want your system to offer a chat invitation to any customer who spends at least two minutes on a specific web page.

What should you use?

Aconfiguration settings

Bbusiness rules

Cproactive chat widget

Dsyndicate chat widget

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Correct Answer: D

Question No. 5

Which three features can be configured in advanced routing?

ASkill relaxation

BSkill time

CQueue overflow

DQueue prioritization

EQueue segregation

FQueue limit

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Correct Answer: A, C, D

Free Oracle 1Z0-1038-22 Exam Actual Questions