Name: Oracle Service Center 2022 Implementation Professional
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SKU: 1Z0-1038-22
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Free Oracle 1Z0-1038-22 Exam Actual Questions

The questions for 1Z0-1038-22 were last updated On Sep 15, 2024

Question No. 1

Which four types are used by incidents queues?

AFIFO

BRound Robin (Logged In)

CLIFO

DQuick

ERound Robin (All)

FStandard

GAdvanced Routing

Show Answer

Correct Answer: B, E, F, G

Question No. 2

How many rows can be returned by a tabular query?

AUnlimited

B100000

C100

D10000

E1000

Show Answer

Correct Answer: E

Question No. 3

Which five actions should you perform to configure advanced routing?

AConfigure collaboration with external users who are not agent desktop users.

BAdd product and category fields to the Live Help page of the Customer Portal.

CCreate and activate a rule to route incidents to the advanced routing incident queue.

DAdd Access Control to a navigation set.

EDefine products and categories.

FAssign guided assistance permission to a profile.

GAssign advanced routing permissions to a profile.

HCreate an advanced routing incident queue.

Show Answer

Correct Answer: A, C, D, E, G

Question No. 4

Which six actions initiate the business rules engine to run their configured logic?

AAn agent edits contacts, incidents, organizations, or tasks.

BA customer creates an incident in the end user portal.

CA customer updates contact details via the end-user pages.

DThe rules engine is updated.

EA customer adds more information to their incident via the end-user pages.

FAn agent creates or edits an answer.

GAn administrator compiles the rules engine.

HAn agent views the rule log.

IAn agent edits an opportunity.

JAn agent runs an incident report.

Show Answer

Correct Answer: A, D, E, F, G, J

Question No. 5

Which six actions can have a null value?

ASet SLAs

BSet Agent

CSet Assigned

DSet Mailbox

ESet Status

FSet Fields

GSet Product

HSet Category

ISet Queue

JSet Disposition

Show Answer

Correct Answer: A, D, F, I, J