You are working on complete service delivery transformation for your customer to streamline the contact center training program. As a cost cutting measure, your customer wants the new customer service representatives to be ready to start work within 5 days instead of 30 days. The customer is also particular that the quality of service delivery should not be compromised.
What are the two options that you would suggest o streamline this contact center training program?
Which five actions should you perform to configure advanced routing?
Which three functions are not part of the math group of functions?
