Which two actions must you perform to configure the Social Monitor? (Choose two.)
Social monitoring must be enabled for your site. To enable social monitoring, contact your Oracle account manager.
Procedure
https://docs.oracle.com/cloud/may2017/servicecs_gs/FAMUG/_social.htm#FAMUGth_SocialMonitor
Your customer tries to use Knowledge Foundation API to fetch answer articles from Oracle Service Cloud and display them in an external application.
However, when they try to connect with Knowledge Foundation API they receive an exception code ''ACCESS_DENIED''.
What are two reasons for this? (Choose two.)
Which three statements are true about processing options in Web Services? (Choose three.)
A: UpdateProcessingOptions include SuppressExternalEvents and SuppressRules.
B: FetchAllNames signals to the server that all NamedID types should include both the Name and the ID for that field.
C: SuppressExternalEvents is used to indicate that external events should not run after the operation completes.
SuppressRules is used to indicate that business rules should not run after the operation completes.
Which two statements are true about response requirements for incidents? (Choose two.)
To define an SLA:
4. Confirm that theResponse Requirement Settingsdisplay as:
What should you configure so that specific keywords and synonyms will be used for answers when an answer search of exact phrase type is performed?
The thesaurus.txt file contains a list of words and their synonyms used in the Similar Phrases search technique on the Answers page. Words in the text search are matched with synonyms to extend the searching capability to include ontologies.
