In Oracle Knowledge Advanced, which shortcut key opens an external answer in a browser?
To open in a browser (for external documents) use Ctrl + K + O
Which three tasks should you perform after deploying custom objects? (Choose three.)
AD: After custom objects are deployed, new workspace types are made available for objects that have the Object is Available in Workspaces, Scripting, and Workflow option enabled so you can work with them in the same way you work with incidents or contacts. In addition, standard reports are automatically created for deployed objects that have this option enabled.
Because custom object data is stored in the database, you can add custom objects to workspaces, workflows, custom reports, and navigation sets.
E: You must specify permissions for your staff members to read, delete, and perform other actions on custom object records.
Oracle Service Cloud User Guide, Release February 2017, page 92
Which option should you select from the Status drop-down menu to see the reviewed requests in Knowledge Advanced?
You can filter the Manage Tuning Request list to display only active requests or only archived requests.
At the Status drop-down menu on the Manage Search Questions screen, select one of the following options:
Oracle Service Cloud, Knowledge Advanced Administration Guide, November 2016, page 45
Your client wants to block all employees' personal details and allow each employee's direct manager to access only the blood group, medical details, emergency contact number for emergency usage.
What kind of filter option should you use to allow a manager to generate an emergency details report?
fixed filter: A component of Analytics and Outreach and Feedback segments used to define the data set available in the report or segment. Fixed filters are statements constructed from expressions, functions, and operators, and cannot be altered when using a segment or when running a report
You notice that when a customer searches with the word ''mobile'', there are irrelevant answers showing under ''Answers Other Found Helpful'' section.
Which two steps should you take to resolve this? (Choose two.)
A: A stop word is a certain term that you don't want to be used in the scoring of all search results.
D: A meta-answer is a collection of related answers that are all associated with the same products and categories. These related answers are called sibling answers, and that relationship is defined on the CX Console, not on the accessibility interface.
https://www.oracle.com/assets/knowledgebase-search-effectiveness-1607920.pdf
