Which two components are used by the Knowledge Advanced Task Management facility to automatically generate tasks? (Choose two.)
The Knowledge Advanced Task Management facility automatically generates tasks based on configured workflow processes and content life cycle events.
Oracle Service Cloud, Knowledge Advanced User Guide, Release May 2017, page 14
https://docs.oracle.com/cloud/november2016/servicecs_gs/FAAKA/Content_Management.htm
How can you access the Report Explorer?
To access Knowledge Advanced Analytics:
Oracle Service Cloud, Using Knowledge Advanced, Release May 2016, page 75
Which action can be performed on published reports?
A docked filter is a run-time selectable filter or output variable that is added to the top of a report. Docked filters let report users select different run-time filter values and output variables in the report, bypassing the Search window.
You have created a new answer article for your customer but when you are trying to see that answer article on the Customer's Portal you find that it is not appearing.
Which two issues might be causing the problem? (Choose two.)
In order for answers to appear on the customer portal, the Status, Access Level, Language, Product, and Category fields must be set to a visibility that allows access by customers. If even one field does not allow visibility, the answer will not be available on the customer portal.
C: The primary factor that determines the visibility of answers is answer status. There can be many custom answer statuses, but all must be either a Public or Private status type, which is determined when the custom status is created.
F: Products and categories---The visibility settings for the products and categories associated with the answer will also affect the visibility. If the answer is assigned to a product or category that is not visible to customers on a particular interface, the answer will also not be visible to customers, unless it is assigned to another product or category that is visible on the interface. In other words, if you have an answer that is assigned to two products, and one of the products is not visible on the interface, but the other product is, your answer will appear on the interface. However, if the answer is assigned to two products, and neither product is visible on the interface, your answer will not appear on the interface under any circumstances.
https://docs.oracle.com/cloud/november2016/servicecs_gs/FAABU/_BUIGuide-9.htm
Which two statements are true about response requirements for incidents? (Choose two.)
To define an SLA:
4. Confirm that theResponse Requirement Settingsdisplay as:
