Free NAHQ CPHQ Exam Actual Questions

The questions for CPHQ were last updated On Mar 25, 2025

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Question No. 2

Each department in a hospital self-monitors and reports hand hygiene data each quarter. Results typically fall within the 58-72% range, with the exception of Respiratory Therapy, which consistently reports 100% compliance. Which of the following steps should a healthcare quality professional take next?

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Correct Answer: B

Question No. 3

The most Important determinant of quality Improvement success is

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Correct Answer: B

Question No. 4

A home healthcare organization is looking to identify third-party endorsed outcome measures for the following areas:

improvement in medication management

improvement in ambulation

improvement in pain

Which organization can best provide this information?

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Correct Answer: D

The National Quality Forum (NQF) is the best organization to provide third-party endorsed outcome measures for areas such as improvement in medication management, ambulation, and pain. NQF is a nonprofit organization that reviews, endorses, and recommends standardized performance measures for use in healthcare quality improvement. These measures are widely recognized and used by healthcare organizations to ensure high-quality care and improve patient outcomes.

Leapfrog Group (A): Primarily focuses on hospital safety and quality reporting, but not specifically on outcome measures like those listed.

The Joint Commission (TJC) (B): Accredits and certifies healthcare organizations, focusing on overall quality standards rather than specific outcome measures.

URAC (C): Provides accreditation for various types of healthcare organizations but does not focus on endorsing specific outcome measures.

Reference

NAHQ Body of Knowledge: Quality Measurement and NQF-Endorsed Measures

NAHQ CPHQ Exam Preparation Materials: Identifying and Using Outcome Measures


Question No. 5

The upper and lower limits of a control chart are

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Correct Answer: A

The upper and lower limits of a control chart are calculated from actual process measurements. These limits, often set at 3 standard deviations from the process mean, represent the expected range of variation in the process due to common causes. Data points outside these limits may indicate the presence of special cause variation, signaling that the process is not in control and requires investigation.

Calculated by projecting future requirements (B): Control limits are based on current process performance, not future projections.

Derived from special cause variation (C): Control limits are established to identify special cause variation, not derived from it.

Derived from external regulatory standards (D): While external standards may influence quality goals, control limits are based on internal process data.

Reference

NAHQ Body of Knowledge: Process Control and Control Charts

NAHQ CPHQ Exam Preparation Materials: Understanding Control Limits and Process Variation