A customer plans to use Microsoft Power Platform integration capabilities to migrate its on-premises sales database to Microsoft Dataverse. The database has more than 10 years of sales data with complex table relationships. The data is used to generate real-time sales reports and predictive analytics.
The customer requires a data migration strategy that implements the following:
* ensures minimal downtime
* maintains data integrity
* allows for validation of migrated data before switching to the new system
* ensures that the historical data is preserved accurately in the Dataverse environment
Which two strategies should you use? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A company provides professional development certifications to technologies around the world. The company uses multiple call centers to support customers. The company plans to implement Dynamics 365 Customer Service.
The company must increase productivity for call center employees. The solution must meet the following requirements:
Handle multiple customer interactions at once
Ensure that users can access information from several business applications.
Interact with customers by using the following channels: chat, phone calls, emails, and online reviews.
Implement all functionality in a single interface.
You need to recommend a solution that meets the requirements of the company.
What should you recommend?
Omnichannel for Customer Service is a robust application that extends the power of Dynamics 365 Customer Service to enable organizations to instantly connect and engage with their customers via channels like Live Chat and SMS.
Omnichannel for Customer Service also provides a modern, customizable, high-productivity app that allows agents to engage with customers across different channels. The application offers contextual customer identification, real-time notification, integrated communication, and agent productivity tools like KB integration, search, and case creation to ensure agents are effective.
https://docs.microsoft.com/en-us/dynamics365/customer-service/introduction-omnichannel
A company plans to automate business processes by using Power Automate. You identity a subprocess that must be implemented across multiple flows. You need to implement the subprocess so that it is maintainable and easy to navigate. What should you do?
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
A company uses a Microsoft Excel sheet to manage its loan application process.
The company wants to optimize the process.
You need to discover inefficiencies in the process.
Solution: Upload the activity data stored in the Excel sheet to the process advisor feature. Use process mining to discover inefficiencies in the process.
Does the solution meet the goal?
You are designing a Microsoft Power Platform solution that uses Microsoft Dataverse.
You need to recommend a way to update currency exchange rates within Microsoft Dataverse.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
B: We need is a source for exchange rates. There are some published connectors, but you also use a free service called Exchange Rates API, which are based on the European Central Bank, and create a custom connection.
Now that we have our custom connector defined and have a way to request the latest exchange rates, the next step is to create a Power Automate flow that will update all of currencies setup in our Dataverse environment.
Dataverse is a multicurrency system, in which each record can be associated with its own currency. This currency is called the transaction currency. The multicurrency features enable users to perform financial transactions like opportunities, quotes, orders, and invoices in multiple currencies. This feature also provides a currency choice to the end user when a financial transaction occurs.
https://readyxrm.blog/2021/03/10/updating-currency-exchange-rates-in-dataverse/
