Free Microsoft MB-910 Exam Actual Questions

The questions for MB-910 were last updated On Mar 30, 2025

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Question No. 1

A company is using Dynamics 365.

The company plans to converse with customers through social media.

You need to recommend a solution that provides conversation with customers.

What should you recommend?

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Correct Answer: D

Question No. 2

A company organizes and runs conferences and other events. The company is considering using Dynamics 365 Marketing.

The company wants to ensure that they can implement key marketing features without requiring any customizations.

Which three capabilities does Dynamics 365 Marketing support using out-of-the-box functionality? Each

correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

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Correct Answer: A, D, E

https://docs.microsoft.com/en-gb/dynamics365/marketing/manage-event-sponsorships

https://docs.microsoft.com/en-gb/dynamics365/marketing/event-management

https://docs.microsoft.com/en-gb/dynamics365/marketing/event-management

Question No. 3

A company uses Dynamics 365 Field Service. The company sends employees to customer sites for

repairs. Work orders are created for repairs. No customizations have been made.

A work order status must be automatically changed to the correct stage when resources are booked.

Which three bookable resource statuses should you use?

Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

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Correct Answer: A, D, E

Question No. 4

A company implements Dynamics 365 Customer Service for their support desk.

Agents resolve issues based on their own personal experiences or they must try to recreate the problem. This is causing customer satisfaction issues as resolution time is longer than expected and not consistent.

You need to implement a solution to improve consistency of answers and ensure that agents can share their answers.

What should you implement?

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Correct Answer: D

Question No. 5

An air conditioning company uses Dynamics 365 Field Service.

When a problem is detected with a customer's air conditioning system, a new case must be opened automatically.

You need to recommend a solution for the company. What should you recommend?

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Correct Answer: C

https://docs.microsoft.com/en-us/dynamics365/field-service/connected-field-service