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Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
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A company implements Dynamics 365 Commerce. Call center agents take orders over the phone, modify existing orders, issue credits, place orders on hold, and provide warranty support.
Call centers must meet the following requirements:
User1 and User2 must be able to perform payments. User3 must not be able to perform payment processing
All agents must be able to offer directed selling
All agents must be able to change the sales price of an item during order entry
All refunds must be applied to the account for the customer who made the purchase
You need to configure call center functionality.
Solution: Create a call center and add User1 and User2 as channel users. Set Enable order completion and Enable directed selling to Yes.
Does the solution meet the goal?
A customer order is placed on hold by the system for potentially fraudulent activity.
You need to determine which aspect of the order caused it to be placed on hold.
What should you do?
You need to configure a solution to optimize the entry of customer reviews for the different review lengths.
What should you do?
A company uses Dynamics 365 Commerce. The company has an e-commerce website.
The company plans to start a sale in three weeks.
You need to make changes to pages across the website. You must ensure that the changes:
Do not restrict other changes from being implemented.
Do not impact the operation of the live site.
Are updated on the live site ready for the first day of the sale.
What should you do?
You need to configure the system for discontinued products.
What should you do?
