In an incident report, essential details provide context and facilitate the investigation and resolution of the incident. The missing elements in the given incident report are:

I Identification or configuration of the application: This detail is crucial as it specifies which version or configuration of the application is affected, helping in reproducing the issue. IV The actions and/or conditions that came before pressing the button: Understanding the sequence of actions leading to the issue is vital for replicating and diagnosing the problem.

The name of the developer (II) and the recommendation of the developer (III) are not typically included in an incident report as they do not contribute to identifying or resolving the incident. The focus is on the incident's details, reproduction steps, and the system's state rather than on personnel or proposed solutions at this stage. Therefore, option B, which includes both I and IV, is the correct answer.

A correct list of boundary values for the age input should include the minimum and maximum values of each age group (0, 12, 13, 18), as well as the values just below and above each boundary (-1, 19). Boundary value analysis is a test design technique that involves testing the values at or near the boundaries of an input domain or output range, as these values are more likely to cause errors than values in the middle. Option A satisfies this condition, as it has all six boundary values (-1, 0, 12, 13, 18, 19). Option B has two values from the same equivalence class (12 and 13), option C has only four boundary values (0, 12, 18, 19), and option D has no boundary values at all. Verified Reference:A Study Guide to the ISTQB Foundation Level 2018 Syllabus - Springer, page 34.

Statement D is correct. According to the ISTQB CTFL syllabus, both black-box test techniques (which focus on testing without internal knowledge of the application) and experience-based test techniques (which rely on testers' experience and intuition) can be applied to both functional and non-functional testing. Functional testing is concerned with what the system does, whereas non-functional testing looks at how the system performs under certain conditions. These techniques are versatile and can be employed to address both these aspects.

Regression testing is a type of testing that verifies that previously tested software still performs correctly after changes. Regression testing can help prevent re-opening of defects fixed earlier by ensuring that they do not cause any new failures or side effects. The first recommendation to the company is to verify existing regression test suite are adequate, and augment it, if required, in order to ensure that defects fixed earlier get re-tested in each subsequent build. This can help improve the coverage and effectiveness of regression testing and detect any regression defects as soon as possible. Automating existing test suites may also help reduce the time and effort required for regression testing, but this is not the first recommendation, as automation may not be feasible or cost-effective for all test cases. Analyzing the product modules containing maximum defects and getting them thoroughly tested and defects fixed as a one-time activity may also help reduce the defect density and improve the quality of those modules, but this is not the first recommendation, as it does not address the root cause of re-opening defects fixed earlier. Training or replacing the teams responsible for development and testing of the modules containing maximum number of defects may also help improve their skills or performance, but this is not the first recommendation, as it may not be necessary or appropriate for all teams. Verified Reference: [A Study Guide to the ISTQB Foundation Level 2018 Syllabus - Springer], Chapter 2, page 19; Chapter 4, page 45.

One of the common risks associated with test automation tools is the underestimation of the effort required to maintain test scripts. Test scripts can become outdated or broken due to changes in the application, requiring significant effort to update and maintain them. This risk is highlighted in the ISTQB CTFL syllabus under the discussion of the benefits and risks of test automation.