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RST Petroleum and Fuel, Inc. ensures that its refineries follow all OSHA regulations, particularly with regard to personal protection and safety training. RST's Safety Data Sheets (SDS) are accessible on the intranet for all employees to view.
RST hires a new janitorial service to clean all of its offices, restrooms and showers. The janitorial service insists on supplying its own cleaning products. RST agrees to this, but wants the service to provide the SDS for its products, to be posted on the RST intranet site. Although the janitorial service has been working at RST for three months and has been doing an excellent job, it fails to provide RST with the requested information.
Given this situation, which of the following should RST do?
Regulatory Compliance: OSHA regulations mandate that Safety Data Sheets (SDS) must be accessible for all hazardous chemicals used in the workplace. This requirement applies to all materials, including those used by contractors.
Employee Safety: Ensuring SDS are available for all chemicals used on-site is crucial for maintaining a safe working environment. Employees must be aware of potential hazards and how to handle chemicals safely.
Risk Management: Continuing operations without the necessary SDS poses a risk to employee safety and exposes the company to regulatory penalties.
Corrective Action: Discontinuing work with the janitorial services firm until the SDS are provided is a proactive measure to mitigate this risk.
Contractual Obligation: The janitorial service is in breach of the safety requirements agreed upon. Immediate cessation of their services until compliance is achieved is necessary.
Reference: OSHA's Hazard Communication Standard (29 CFR 1910.1200) and industry best practices for contractor management support this approach.
Which of the following is considered a "right-to-know" requirement concerning hazardous substances?
The Hazard Communication Standard (HCS) is considered a 'right-to-know' requirement concerning hazardous substances.
HCS Overview: The HCS requires employers to inform employees about the hazards of chemicals they are exposed to in the workplace. This includes proper labeling, safety data sheets, and training on handling hazardous substances.
Right-to-Know: This standard ensures that employees have access to information regarding the hazardous chemicals they may encounter, promoting workplace safety and health.
Occupational Safety and Health Administration (OSHA). (2012). Hazard Communication Standard (HCS). [Online]. Available: https://www.osha.gov/hazcom
Goetsch, D.L. (2011). Occupational Safety and Health for Technologists, Engineers, and Managers. Prentice Hall.
Representatives from various departments at a research center meet to discuss the renovation of a lab. The firm's supply manager has been asked to facilitate the discussion. In preparation, the supply manager outlines each department's role and asks for their priorities. This information is used to show the departments how much they have much in common and how they can assist each other in achieving their goals. Which of the following tools is the supply manager using?
Understanding the Situation: The supply manager is facilitating a discussion to ensure departments understand their roles and how they can assist each other.
Tool Used - Reciprocity:
Reciprocity involves mutual exchange where departments recognize their interdependencies and support each other to achieve common goals.
By highlighting shared priorities and roles, the supply manager encourages a collaborative environment where departments help each other.
Conclusion: Reciprocity is the appropriate tool as it fosters mutual assistance and collaboration, enabling departments to work together effectively.
''Influence: The Psychology of Persuasion'' by Robert B. Cialdini
Articles on collaboration and teamwork from Harvard Business Review
A company restructures its supply management department by creating commodity management teams with representatives from procurement, engineering, quality and production. These new teams have complete responsibility for their assigned commodities, including sourcing, quality, inventory planning and risk/cost management. Six months later, there is significant progress in a few commodity areas, but some teams are still not working smoothly together. To assess the impact of the commodity teams, which of the following measurements will offer the MOST useful information?
Comprehensive Metric: Total cost is a comprehensive metric that includes all aspects of cost management, such as purchase price, inventory costs, quality costs, and logistics costs.
Assessing Team Impact: Evaluating total cost allows the organization to assess the overall impact of the commodity management teams on the company's cost structure and financial performance.
Holistic View: Unlike individual metrics like inventory turns, purchase price, or delivery schedules, total cost provides a holistic view of the efficiency and effectiveness of the commodity teams.
Continuous Improvement: Monitoring total cost helps identify areas for improvement across the entire supply chain, facilitating continuous improvement initiatives and cost-saving strategies.
Reference: The importance of total cost measurement is emphasized in supply chain management literature and best practices, such as those outlined in 'Supply Chain Management: Strategy, Planning, and Operation' by Sunil Chopra and Peter Meindl, and guidelines from the Institute for Supply Management (ISM).
In global sourcing, for which of the following areas is verifying compliance likely to be MOST difficult?
Verifying compliance in the area of social responsibility is likely to be the most difficult in global sourcing. Ensuring that suppliers adhere to social responsibility standards, such as fair labor practices, human rights, and ethical sourcing, can be challenging due to varying regulations, cultural differences, and lack of transparency. Leadership and transformation management documents emphasize the complexities of managing social responsibility in global supply chains. Reference highlight that social audits, certifications, and continuous monitoring are essential but can be resource-intensive and difficult to enforce consistently across different regions.
