As a business analyst, you should work to identify opportunities to improve the operations of your organization. Which one of the following improvement opportunities aims to improve the experience of the customer?
When customers experience the same process, such as checkout in different ways, it's frustrating. This improvement opportunity aims to create consistency in all behaviors to improve the customer experience. Answer B is incorrect. Automating or simplifying the work people perform helps streamline costs and improve quality by doing the work in the same way each time the work is performed.
Answer A is incorrect. Eliminating redundancy considers that stakeholders may have common needs that can be met with a single solution, reducing the cost of implementation.
Answer D is incorrect. While this choice is tempting, it's not an actual improvement opportunity for the business analyst to consider.
John and Hanna are business analysts in their organization and they are completing the verification activities to check for completeness of the requirements. When should John and Hanna perform these verification activities?
Requirements verification activities are performed iteratively throughout the requirements analysis process. Answer A is incorrect. Requirements verification happens in iterations, not just at milestones (assuming there are milestones in the process).
Answer B is incorrect. Verification activities don't happen just at the end of the requirements gathering process, but iteratively throughout the process.
Answer D is incorrect. This answer is tempting, but it's not the best answer.
Robert is the business analyst for his organization and is preparing to host a workshop for twenty stakeholders. The goal of this workshop is to comprehensively identify the requirements for new software that will be created for Robert's organization. What must first be established in the workshop to ensure that the elicitation process moves smoothly?
Whenever a business analyst hosts event-based elicitation, ground rules should always be established. Ground rules help organize how the elicitation will take, how feedback should be offered, and how identified requirements will be verified.
Answer C is incorrect. Robert will need to communicate the business opportunity before the workshop so the group understands the purpose of the workshop.
Answer B is incorrect. While stakeholders may have different rankings in the organization the understanding of which stakeholders are most important is not relevant to the meeting running smoothly.
Answer D is incorrect. Stakeholders do not need to understand how the requirements elicitation processes work beyond the workshop meeting.
The business analyst (BA) has completed the verification of a set of requirements, but a change in scope has materialized. Which technique should the BA use to obtain consensus and reach agreement among the stakeholders?
Business rules analysis is used to identify, express, validate, refine, and organize the rules that shape day-to- day business behavior and guide operational business decision making.
You are the business analyst for your organization and you're working with Adam on business analysis processes. Adam allows the business analysis activities and resources to exist in support of the organization. Of the following, what type of business analysis stakeholder is Adam?
Adam is the sponsor. The sponsor allows the business analysis activities and resources to exist in support of the organization.
Answer B is incorrect. The domain subject matter expert is a person who is steeped in knowledge regarding the project's purpose.
Answer A is incorrect. The project manager must ensure that the business analysis approach is compatible with other project activities.
Answer D is incorrect. The regulator approves any tailoring to the business analysis processes or activities.
