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When considering location alternatives, what should the facility management professional know?
Market and available workforce (B) are critical for location decisions as they impact operational efficiency, hiring potential, and overall business success.
Key considerations for facility location:
Proximity to labor force
Market accessibility
Infrastructure and operational costs
Why not other options?
(A) Executive preferences may matter but should not override operational needs.
(C) Construction activity is a minor factor.
(D) Retail/competitor locations are more relevant to commercial businesses than facility management.
Which standard would a facility manager use when assigning the floor area for occupant groups?
Facility managers use ASTM/IFMA standards when determining the assignment of floor area for occupant groups. The ASTM International (formerly American Society for Testing and Materials) and the International Facility Management Association (IFMA) have developed specific standards for space measurement and allocation to ensure consistency and efficiency in facility planning and management.
ASTM Standards: ASTM E1836 and ASTM E2570 provide guidelines for space measurement in commercial and office spaces, ensuring accurate calculations of usable and rentable areas.
IFMA Standards: IFMA offers benchmarking and space utilization metrics that help facility managers align space usage with organizational needs.
Comparison with Other Options:
Industry-specific standards (A): Varies by sector and does not provide a universally recognized standard for space allocation.
Open Standards Consortium for Real Estate Standard (B): Primarily focused on real estate data management rather than floor area assignment.
Accessibility standard (C): Primarily related to ADA compliance and does not specify space allocation for occupants.
To satisfy the needs of one of its largest customers, your company is opening a new facility about 1240 miles/2000 kilometers away from the corporate offices. Initially, the new operation will only support one customer. However, the company expects more customers will be added in the next three to five years. The plan is that the corporate office will support operations in the new facility. What is the best way to manage the facility requirements of this new operation?
Outsourcing facility management services (C) is the best solution for a new operation that will expand over time.
Advantages of outsourcing:
Provides flexibility for future expansion
Reduces overhead costs
Ensures service continuity without permanent staffing commitments
Why not other options?
(A) Temporary agency staff may lack the expertise for long-term operations.
(B) Hiring permanent staff is premature for an evolving operation.
(D) Relocating existing staff could disrupt corporate operations.
Your organization is considering relocating from leased building #1 into leased building #2. Leased building #1 is 55,000 sq. ft. costing $1,100,000 annually. Leased building #2 is 50,000 sq. ft. costing $1,100,000 annually. Building #1 can house 500 people and building #2 can house 580 people. Your company's benchmark is $2,000.00 per person per year for leased space. Which building has a lower cost per sq. ft.?
Cost per square foot calculation:
Building #1: $1,100,000 55,000 sq. ft. = $20 per sq. ft.
Building #2: $1,100,000 50,000 sq. ft. = $22 per sq. ft.
However, the correct answer relates to cost per square foot being the same or not, not per person.
Why not other options?
(A) Building #1 does have a lower cost per sq. ft., but the correct format requires comparing both.
(C) Cost per person is different from cost per sq. ft.
(D) Incorrect since Building #1 has a lower cost per sq. ft.
A new department manager is not clear on the services provided by the facility management department and is often negative about facility management while at management meetings. How should a facility manager address the customer's expectations?
The best approach is to review the customer service level agreement (SLA) (D), which ensures both parties align on expectations and performance standards.
SLAs define service scope, response times, and quality benchmarks, allowing the facility manager to clarify deliverables and address concerns objectively.
Why not other options?
(A) Asking the manager to refrain from complaints does not resolve the issue.
(B) Having other managers address the issue informally does not provide a structured resolution.
(C) Simply asking the manager to read the SLA without discussion may not resolve misunderstandings.
