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A user is experiencing intermittent issues accessing their Gmail inbox. Sometimes their Gmail loads slowly, and other times the user encounters error messages that haven't been documented. You need to effectively troubleshoot this recurring problem. What should you do?
A HAR file (HTTP Archive) records detailed information about the user's network activity, including HTTP requests and responses. This file can help diagnose issues with Gmail loading slowly or errors occurring, especially when they are intermittent. By generating a HAR file, you can provide valuable data for troubleshooting the issue and pinpoint any underlying network or browser-related issues.
You need to grant a specific set of users in your company access to YouTube, and you want to restrict their access to Merchant Center. What should you do?
By enabling YouTube access at the Group or organizational unit (OU) level, you can target a specific set of users, allowing them to access YouTube. Simultaneously, you can disable access to Merchant Center for those same users, ensuring they can access YouTube but not Merchant Center. This approach uses Google Workspace's built-in capabilities to manage access based on user groups or organizational units.
The current data storage limit for the sales organizational unit (OU) at your company is set at 10GB per user. A subset of sales representatives in that OU need 100GB of storage across shared services. You need to increase the storage for only the subset of sales representatives by using the least disruptive approach and the fewest configuration steps. What should you do?
By moving the subset of sales representatives to a sub-organizational unit (OU) and assigning a 100GB storage limit to that sub-OU, you can efficiently increase the storage for those users without affecting the rest of the sales team. This approach allows you to target the specific users that require more storage, maintaining minimal disruption and configuration steps.
A user accessing sensitive data is experiencing repeated issues with accessing certain files in Google Drive from their laptop by using the Chrome browser. When you contact Google support, the support representative asks to review an HTTP archive file recording (HAR). You need to share logs with Google support without compromising data privacy. What should you do?
The HAR (HTTP Archive) file can contain sensitive information, such as URLs, request headers, cookies, or other data that could expose personal or confidential information. To ensure privacy and security, you should review the HAR file, remove any sensitive information manually using a text editor, and then upload the file to Google Drive for sharing with the Google support representative. This approach allows you to provide the necessary logs for troubleshooting without compromising data privacy.
Your organization is migrating their current on-premises email solution to Google Workspace. You need to ensure that emails sent to your domain are correctly routed to Gmail. What should you do?
To ensure that emails sent to your domain are correctly routed to Gmail, you need to update the Mail Exchange (MX) records in your domain's DNS settings to point to Google's mail servers. This is a critical step in the migration process, as it ensures that all incoming email traffic is directed to Google Workspace after the switch.
