Question No. 1

The manager of the Marketing department wants a tab available, in the CIC client applications, that displays all of the members of the Marketing department. However, she does not need any kind of call routing for the department.

How do you configure this?

ACreate a 'Marketing' workgroup. Do not assign an extension or queue. Add all members of the Marketing department to the marketing workgroup.

BCreate a Workgroup called 'Marketing'. Add all members of the Marketing department to the Marketing workgroup. Assign the appropriate extension to that workgroup and ensure that it is assigned an ACD queue type.

CCreate a Role for the Marketing department and assign the appropriate extension to that role. Add all members of the Marketing department to the Marketing role.

DCreate a Marketing object in the Department container of Interaction Administrator. Add all members of the Marketing department to the container.

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Correct Answer: D

Question No. 2

You have configured your default profile and default schedule to have the functionality that you wish callers to have when they dial in during regular business hours. Now you want to assign your business hours to the default schedule so that it will only be used from 8 AM to 8 PM.

How would you assign the business hours to the default schedule?

AYou can't assign a time to the default schedule. You must create a custom schedule and assign the time to that.

BSelect the Daily schedule tab and configure the hours there.

CSelect the Weekday schedule tab and configure the hours there.

DCreate the schedule in Interaction Administrator and use the System schedule page to use the schedule.

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Correct Answer: A

Question No. 3

If an administrator has configured ACD utilization for 'Chats' with the following criteria, what will the resulting behavior be?

AAn agent could receive up to 3 chats at once.

BThe system does not allow more than 1 chat to be delivered at a time, so the limit would be 1.

CAn agent could receive up to 2 chats at once.

DThis is a misconfiguration of ACD calculations, and would result in no chats being distributed.

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Correct Answer: C

Question No. 4

Your company has just hired Bruce Scott as a new system administrator. When you created Bruce's user object, you checked the Master Administrator checkbox.

What rights will Bruce receive as a result?

AAll rights to the CIC system.

BAll rights to Interaction Administrator.

CAll rights to Access Control

DAll rights to settings on the Security Rights page.

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Correct Answer: C

Question No. 5

All of the following are ways that the Interaction Client or Interaction Desktop can be configured to alert you when you have a new incoming interaction, except:

AYour telephone rings.

BYou receive a text message.

CYour computer plays a .wav file through the speakers.

DThe Interaction .NET Client receives focus.

EA Call Information window appears.

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Correct Answer: D

Free Genesys PC-CIC-Core Exam Actual Questions

The questions for PC-CIC-Core were last updated On Dec 23, 2024