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The manager of the Marketing department wants a tab available, in the CIC client applications, that displays all of the members of the Marketing department. However, she does not need any kind of call routing for the department.
How do you configure this?
You want to configure your automated attendant so that when a caller wants to speak directly to a sales representative in the Sales workgroup, they press 1.
What type of operation in interaction Attendant would you use for this functionality?
What security property page would you choose to configure access to interaction Client features, such as, record, listen, pick-up, and hold?
What element CANNOT be calculated for intelligent distribution of interactions when using the ACD queue type for a workgroup?
