Question No. 1

You would like to record what the customer hears and says from the very beginning of the call to when it is terminated, regardless of whether or not an agent transferred the call, or created a conference, and so on. Which ON type should you use to enable recording?

AExtension

BRP

CTrunk

DVOIP port

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Correct Answer: A

Question No. 2

Which statements are correct? (Choose 2 answers)

AYou need to install a Media Server In order to use Instant Messaging to play an Announcement.

BSIP Server supports the Integration with Genesys Media Server with both NETANN and MSML.

CMedia Server can, if needed, convert a codec to another format.

DGenesys Media Server is based on the MGCP protocol for enhanced media functionality.

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Correct Answer: B, C

http://docs.genesys.com/Special:Repository/81gvp_dep-gms.pdf?id=af7ab4db-d7d8-46b3-85f1-decbaa5e90eb (page 53, real-time transcoding)

Question No. 3

What does 1PCC mean?

AAll call handling actions (answer, hold. Initiate transfer, etc.) are performed on the SIP endpoint

BAll call handling actions (answer, hold, initiate transfer, etc.) are performed on the same PC (no Hardwareendpoint can be used)

CA T-lib client such as Agent Desktop can control a call which is actually between other parties such as sipendpoints

DBoth, SIP endpoint and T-lib client such as Agent Desktop has to be integrated in one application

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Correct Answer: A

Question No. 4

Which statement is true?

ARecording is not possible from a routing strategy.

BIf busy treatments are played from a routing strategy while Customer is waiting for an available Agent, as soon as a target is available, the busy treatment is stopped.

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Correct Answer: B

Question No. 5

Which of the features below does a B2BUA deliver to a SIP-based VoIP architecture? (Choose 3 answers)

Acentralized call management

BSIP-based VoIP interworking between LAN and WAN

Cmanagement and monitoring of the entire call state

DProvide conversion of TDM to DIP

Econnect legacy phones

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Correct Answer: A, B, C

http://www.eetimes.com/document.asp?doc_id=1203045

Free Genesys GE0-807 Exam Actual Questions

The questions for GE0-807 were last updated On Dec 16, 2024