You're experiencing OutOfMemory exceptions in the default installation of Tomcat, used exclusively for WFM Web application. Assuming that Tomcat configuration has not been modified since installation, what would be your troubleshooting strategy?
Which two actions can you perform using the WFM Configuration Utility?
Choose 2 answers
It is desired that multi-skilled Agents, when scheduled for an Outbound Activity, do not answer inbound calls and Emails. They will only work outbound calls, what is this feature called?
Publishing a scenario which partially overlaps with another previously published scenario in the Master schedule will cause which of the following?
