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Is there a limit on the number of Activities configurable in Genesys WFM for a site?
It is desired that multi-skilled Agents, when scheduled for an Outbound Activity, do not answer inbound calls and Emails. They will only work outbound calls, what is this feature called?
You are configuring an Event, in building a forecast for a particular period, which of the following should you select to ignore volume and AHT?
What is the Activity in Genesys WFM where the work does not use or require WFM service objectives, such as research or scheduled callbacks?
