Which of the fallowing can be configured to send (through a customer-supplied SMTP server) E-mail notifications to agents and supervisors?

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What is the relations between Agents and contracts?

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Which two actions can you perform using the WFM Configuration Utility?

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Secure Socket Layer (SSL) may be used to encrypt the WFM Web connection to which of the following?

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Which are valid scenario elements you can use when creating a schedule scenario?

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