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Once you create a custom field on your profile, it cannot be deleted from the Admin interface.
In Genesys Cloud CX, once a custom field is created on a user's profile, it cannot be deleted via the Admin interface. This restriction ensures that profile data integrity is maintained and that data linked to custom fields is not accidentally lost or compromised. While you can update or modify custom fields, deleting them entirely from the admin interface is not an option.
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Which architectural approach is used to develop a single application as a suite of small services?
The Microservices Architecture is the architectural approach used to develop a single application as a suite of small, independently deployable services. Each service in a microservices architecture typically runs a unique process and communicates through a well-defined, lightweight mechanism, often an HTTP-based API.
This approach contrasts with a monolithic architecture, where the application is developed as a single, unified unit. Microservices allow for greater flexibility, scalability, and resilience, as each service can be developed, deployed, and scaled independently.
Genesys Cloud CX Architecture Documentation.
In Genesys Cloud, what features or aspects classify scripts? (Choose three.)
Scripts in Genesys Cloud CX are classified by several features that enhance their usability and flexibility:
A . Labels based on interaction type: Scripts can be categorized and labeled according to the interaction type (e.g., voice, chat, email), making it easier to identify and manage them.
C . Utilization of visual controls: Genesys Cloud CX allows the use of various visual controls (buttons, inputs, checkboxes) to enhance user interaction within scripts, enabling agents to interact seamlessly.
D . Integration of text and graphics: Scripts can integrate both text and graphical elements, allowing for a richer, more interactive experience for agents and customers alike. This can include images, links, and dynamic content.
Options B and E are not core classifications for Genesys Cloud CX scripts.
Is it possible to transfer data to and from scripts?
It is possible to transfer data to and from scripts in Genesys Cloud CX. This capability is fundamental to creating interactive and dynamic scripts that can respond to real-time information and update the system based on user inputs. Data can be passed into scripts from external sources such as databases or other services, and data collected during an interaction can be sent back to the system for further processing or storage.
This data transfer allows for scripts to be highly customizable and context-sensitive, enhancing the overall effectiveness of customer interactions.
What are the key components and functionalities of scripts used to present information to agents? (Choose four.)
The key components and functionalities of scripts used to present information to agents in Genesys Cloud CX include:
Visual controls: These are interactive elements like buttons, dropdowns, and checkboxes that agents can use to interact with the script.
Text: Text components are used to display information, instructions, or data to the agents within the script.
Navigational Aids: These help agents move through the script logically, guiding them from one section or page to another.
Graphics: Graphics can be used to enhance the visual presentation of the script, making it more engaging and easier to follow.
These components are integral to designing effective scripts that aid agents in their tasks by providing the necessary tools and information in a user-friendly format.
Genesys Cloud CX Script Components Documentation.
