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Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?
https://help.mypurecloud.com/articles/specify-wrap-codes/
You are trying to create a new flow. Which option lists the correct sequence of steps?
1. Log on to Architect.
2. Click + Add to create a new flow.
3. In the Settings section, modify the settings and options as needed.
4. Select the type of flow.
5. Add the required tasks to the flow.
6. Add the required menu(s) to the flow.
7. Publish the flow.
8. Validate the flow.
Which of the following are valid response actions under Call Analysis Responses for Outbound Dialing? (Choose three.)
