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Which definition matches the ACD Evaluation Method Best Available Skills?
ACD routes interactions based on the highest average proficiency level for the requested skills. Genesys Cloud evaluates the first 100 agents to find the agent with the highest average proficiency rating. Genesys Cloud then calculates the average using the agent's proficiency rating for each of the requested skills.
If you navigate away from the page without saving the Script, you will not lose any work you have completed.
A system that routes interactions based on an algorithm which determines the best available agent for an interaction
What is the maximum value that can be set for the 'Minimum confidence level' in speech recognition?
The FindSkill() function is not case sensitive when performing a search.
