Question No. 1

Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?

AAccount Codes

BWrap-up Codes

CResolution Codes

DStatus

Show Answer

Correct Answer: B

https://help.mypurecloud.com/articles/specify-wrap-codes/

Question No. 2

What browsers are supported for use with all Genesys Cloud features? (Choose two.)

AInternet Explorer

BFirefox

CChrome

DSafari

EOpera

FAvant

Show Answer

Correct Answer: B, C

https://help.mypurecloud.com/articles/genesys-cloud-requirements/

Question No. 3

Which definition matches the After Call Work option Optional?

AThe agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

BThe agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

CThe agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

DThe agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

Show Answer

Correct Answer: D

https://help.mypurecloud.com/articles/configure-call-work-settings/

Question No. 4

If you navigate away from the page without saving the Script, you will not lose any work you have completed.

ATrue

BFalse

Show Answer

Correct Answer: A

Question No. 5

Which of the below features get disabled automatically when the Payment Card Industry Data Security Standard (PCI DSS) setting gets enabled? (Choose two.)

AMedia Capture

BIVR Capture

CQoS Capture

DProtocol Capture

Show Answer

Correct Answer: A, D

Free Genesys GCX-ARC Exam Actual Questions

The questions for GCX-ARC were last updated On Dec 18, 2024