Free Genesys GCX-ARC Exam Actual Questions

The questions for GCX-ARC were last updated On Mar 25, 2025

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Question No. 1

Select the correct expression to create a date-time with the year 2020 for the third of may at 12:00 AM.

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Correct Answer: D

Question No. 2

What is the minimum value for the number of times to repeat a menu?

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Correct Answer: D

Question No. 3

Which ACD routing method routes interaction to the next available agent?

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Correct Answer: B

https://help.mypurecloud.com/articles/acd-evaluation-routing-methods/

Question No. 4

Select all the possible measurements for the selection timeout of every menu. (Choose two.)

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Correct Answer: B, C

Question No. 5

Why must you create queues for ACD functionality to work?

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Correct Answer: D