Free Genesys GCX-ARC Exam Actual Questions

The questions for GCX-ARC were last updated On Apr 23, 2025

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Question No. 1

Which definition matches the ACD Evaluation Method Best Available Skills?

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Correct Answer: C

ACD routes interactions based on the highest average proficiency level for the requested skills. Genesys Cloud evaluates the first 100 agents to find the agent with the highest average proficiency rating. Genesys Cloud then calculates the average using the agent's proficiency rating for each of the requested skills.


Question No. 2

If you navigate away from the page without saving the Script, you will not lose any work you have completed.

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Correct Answer: A

Question No. 3

A system that routes interactions based on an algorithm which determines the best available agent for an interaction

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Correct Answer: B

Question No. 4

What is the maximum value that can be set for the 'Minimum confidence level' in speech recognition?

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Correct Answer: C

Question No. 5

The FindSkill() function is not case sensitive when performing a search.

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Correct Answer: A