Name: Genesys Cloud Certified Professional - Reporting and Analytics
Brand: ValidExamDumps
SKU: GCP-GC-REP
Price: 20 USD
Availability: InStock
Rating: 4.9 (370 reviews)

Free Genesys GCP-GC-REP Exam Actual Questions

The questions for GCP-GC-REP were last updated On Jan 17, 2025

Question No. 1

Which of the following views can help supervisors to determine agent performance issues with interactions that set a specific wrap-up code in one or multiple queues?

AAgents Wrap-Up Interval Detail

BAgents Schedule Detail

CAgents Wrap-Up Detail

DAgents Interactions Detail

Show Answer

Correct Answer: C

Question No. 2

The system automatically disables reports scheduled for Recurrence: Daily if they were not downloaded for

A14 days

B90 days

C7 days

D30 days

Show Answer

Correct Answer: A

Question No. 3

Sam wants to install the reporting app on his iPad for accessing the metrics. Help him by choosing the right one.

AGenesys Cloud Admin

BGenesys Cloud User

CGenesys Cloud Reporting

DGenesys Cloud Supervisor

Show Answer

Correct Answer: C

Question No. 4

Which definition matches the performance view for Dashboard?

AIt is used to monitor real-time contact center metrics.

BIt is used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

CIt is used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.

DIt is used to view historical data only.

EIt is used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

Show Answer

Correct Answer: B

Question No. 5

What is the time interval for tracking metrics in Genesys Cloud?

A20 mins

B30 mins

C40 mins

D10 mins

Show Answer

Correct Answer: B