Name: Genesys Cloud Certified Professional - Reporting and Analytics
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SKU: GCP-GC-REP
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Free Genesys GCP-GC-REP Exam Actual Questions

The questions for GCP-GC-REP were last updated On Dec 19, 2024

Question No. 1

Which of the following statements are true? (Choose three.)

AA queue report only counts interactions handled by an agent.

BAn Abandon is an interaction that disconnects before an agent handles it.

CAn agent-based report counts any interactions an agent worked with.

DEach report contains a pre-defined set of metrics.

EReports can be created and then configured.

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Correct Answer: B, D, E

Question No. 2

Jose created and saved an agent report. He did not configure some of the options, and the current status of this report is Disabled. How can he enable this report?

AReports> Report Editor> Report Generation Time> Schedule

BReports> Report Editor> Report Generation Time> Now

CReports> Report Editor> Report Generation Time> Schedule Properties

DReports> Report Editor> Report Generation Time> Recurrence

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Correct Answer: D

Question No. 3

Which definition matches the performance view for Agents?

AUsed to monitor real-time contact center metrics.

BUsed to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

CUsed to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.

DUsed to view historical data only.

EUsed to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

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Correct Answer: C

Question No. 4

How can we monitor the real-time statistics for all queues?

APerformance > Queues Activity

BPerformance > My Queues Activity

CPerformance > Queues Performance

DPerformance > Queues

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Correct Answer: A

Question No. 5

While Alex monitors the queue reports, Sam deleted an inactive agent from the queue. Will this affect the metrics?

AYes

BNo

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Correct Answer: A