Free Genesys GCP-GC-REP Exam Actual Questions

The questions for GCP-GC-REP were last updated On Mar 27, 2025

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Question No. 1

How is Service Level calculated by default?

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Correct Answer: C

Question No. 2

Which of the following statements are true? (Choose three.)

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Correct Answer: B, D, E

Question No. 3

Your customizations in the interaction view remain in effect even if you leave and return to the view.

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Correct Answer: A

Question No. 4

What will be the agent's user status in the interaction view when you change an agent's queue status from On Queue to Off Queue?

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Correct Answer: D

Question No. 5

You would like to see the performance metrics for the customer service queue parameters such as service level, the average speed of answer, and average talk time. Which reports provide detailed statistics about multimedia queue activity?

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Correct Answer: D