Which of the following can be configured on inbound interactions to be used by ACD processing? (Choose two.)

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Select the applicable options for Genesys Cloud Architect. (Choose three.)

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How many types of flows are supported by Architect?

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A system that routes interactions based on an algorithm which determines the best available agent for an interaction

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Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?

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