Name: Genesys Cloud Certified Professional - Contact Center Admin
Brand: ValidExamDumps
SKU: GCP-GC-ADM
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Free Genesys GCP-GC-ADM Exam Actual Questions

The questions for GCP-GC-ADM were last updated On Nov 16, 2024

Question No. 1

What statements are true regarding contact lists used for outbound campaigns? (Choose three.)

AContact lists must contain the home phone number and first and last name fields, at a minimum

BContact lists are read-only and cannot be updated by the agents

CA contact list can have its own unique structure, including an arbitrary number of phone number types

DEach campaign can have its own contact list, or contact lists can be shared among campaigns

ETo use the callable times feature, each phone number column must have a corresponding time zone column containing the zone name

Show Answer

Correct Answer: C, D, E

Question No. 2

What is a critical

ACritical Questions are used to prioritize Questions that are critical to the success of an interaction. A separate critical score is calculated for critical Questions.

BCritical Questions are Questions that the agent must answer.

CCritical Questions are multiple choice Questions that have a higher weight than non-critical Questions.

DIf answered ''No'', critical Questions will result in an evaluation score of zero for the interaction.

Show Answer

Correct Answer: A

Question No. 3

What Genesys Cloud feature can you use to present details about a caller to the agent and allow the agent to update or collect information?

ADialog boxes

BScripts

CToast pop-ups

DIVR prompts

Show Answer

Correct Answer: B

Question No. 4

Which of the following components can be added to scripts? (Choose all that applies.)

AVisual Basic Control

BText

CCall Flow

DCheckbox

EWeb Page

FImage

Show Answer

Correct Answer: B, D, E, F

https://help.mypurecloud.com/articles/script-components/

Question No. 5

Which of the following options are used when scheduling a report? (Choose three.)

ATime period

BCustom Date Range

CRecurrences

DTime zone

EStart Time

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Correct Answer: A, B, C