Question No. 1

What is a notable advantage of implementing Robotic Process Automation (RPA) within service management processes?

AIs it a characteristic feature of RPA that it invariably leads to workforce reduction by automating tasks and diminishing the need for human intervention?

BDoes RPA primarily contribute to empowering employees to engage in more intricate and complex tasks by handling routine and repetitive processes?

CIs the primary benefit of RPA attributed to its ability to enhance the quality of the products produced, as it automates key tasks within the production process?

DIs RPA typically associated with manufacturing techniques and not considered a viable option for improving service management processes?

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Correct Answer: B

Question No. 2

How can Agile principles be effectively utilized to support service management practices within an organization?

AAgile cannot be used for service management practices.

BAgile is primarily used for iterative product and service development.

CAgile facilitates universal acceptance of all service management practices.

DAgile is employed to build service management processes using traditional waterfall methodologies.

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Correct Answer: B

Question No. 3

In VeriSM, what is the primary objective of the "Provide" stage?

ATo create service blueprints

BTo design service components

CTo enhance service quality

DTo deliver services and engage with consumers

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Correct Answer: D

Question No. 4

What key element does the "Define" stage in the VeriSM model primarily focus on?

ACreating detailed service blueprints

BIdentifying potential customer complaints

CDefining the principles and guidelines for service management

DDelivering tangible service components to consumers

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Correct Answer: C

Question No. 5

What is the primary objective of service measurement within the context of service management?

AIs the core objective of service measurement to demonstrate compliance with relevant laws, regulations, and contractual commitments?

BDoes service measurement primarily aim to empower service providers with the ability to effectively manage the performance capabilities of the underlying service elements?

CIs the primary purpose of service measurement to enable consumers to gain a comprehensive understanding of the costs associated with service provisioning?

DDoes service measurement predominantly focus on quantifying and qualifying the results or outcomes delivered by a service?

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Correct Answer: D

Free Exin VERISMF Exam Actual Questions

The questions for VERISMF were last updated On Nov 16, 2024