Question No. 1

In the wake of sweeping technological advancements, profound transformations have reverberated throughout organizations; among these transformative changes, which one stands out prominently?

AAmidst the ever-evolving landscape of service management practices, is it discernible that services are now underpinned by a foundation of stability, thus discouraging innovative technological endeavors?

BWithin the boundaries of an interconnected world, could one assert that services have transcended geographical limitations, becoming inherently capable of delivery from any point to any destination?

CAs organizations adapt to the digital era, is it evident that services now navigate a more rigid and structured path of functional change, deviating from prior flexible approaches?

DIn a world characterized by dynamic shifts, does the preference for services adhering to traditional, unyielding management approaches continue to hold sway within organizations?

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Correct Answer: B

Question No. 2

What does the term "shadow behavior" encompass within the organizational context, and which of the following options best characterizes it?

AWithin the realm of organizational dynamics, 'shadow behavior' encompasses intricate phenomena; is it best described as a junior employee engaging in the process of observing and learning from a senior counterpart through the practice of job-shadowing and on-the-job experiences?

BAmid the intricate fabric of organizational culture, could 'shadow behavior' be equated with the establishment of a tribal system wherein team members find themselves overshadowed by more dominant personalities, thus influencing their decision-making and actions?

CIn the context of strategic decision-making and governance, is it most apt to define 'shadow behavior' as the discreet implementation of systems or solutions without explicit organizational endorsement, often entailing an element of secrecy or informality?

DRegarding the seamless provision of IT services within an organization, is 'shadow behavior' most accurately reflected in the situation where IT services are delivered with such impeccable proficiency that the end consumers remain blissfully unaware of the intricate IT processes at play?

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Correct Answer: C

Question No. 3

What is the term for a professional who possesses both breadth and depth of knowledge in service management?

AA-shaped professional

BI-shaped professional

CService management expert

DT-shaped professional

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Correct Answer: D

Question No. 4

What element of the VeriSM model defines the management activities required to meet governance requirements by establishing boundaries and guidelines?

ADefine

BManagement Mesh

CProduce

DService management principles

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Correct Answer: D

Question No. 5

What distinguishes VeriSM from traditional IT service management approaches?

AVeriSM is solely focused on IT service management.

BVeriSM considers all organizational capabilities and their interactions.

CVeriSM primarily focuses on corporate IT aspects.

DVeriSM offers predefined practices for specific organizational contexts.

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Correct Answer: B

Free Exin VERISMF Exam Actual Questions

The questions for VERISMF were last updated On Jan 17, 2025